The award of the duty free concession for the new Istanbul Airport and investment and expansion elsewhere made 2015 memorable for duty free operator, Gebr Heinemann, but it wasn’t all plane sailing, reports Joe Bates.
Tax Free World Association (TFWA) president, Erik Juul-Mortensen, tells Airport World how airports can keep retail tills ringing in tough times.
Airport World turns the retail spotlight on Abu Dhabi’s new Midfield Terminal and a handful of other innovative retail/F&B projects across the globe.
Joe Bates reports on the growing trend of third party operators opening independent lounges at airports.
Mark Angela, SSP’s chief commercial officer, explores how the F&B offer at an airport can be tailored to meet the needs of the ever-growing number of health-conscious travellers.
Airport World highlights the latest retail/F&B-focused customer service initiatives introduced by Gebr Heinemann and Stansted and Helsinki airports.
Justin Burns talks to Claus and Gunnar Heinemann, the owners and great-grandchildren of the founders of Hamburg based duty free giant, Gebr Heinemann.
Sarah McCay takes a closer look at innovations in airport dining as new celebrity chefs take up the challenge of operating airside outlets.
Kevin Brocklebank discusses some of the key branding challenges facing operators of airport shops and restaurants.
Julián Díaz, CEO of Dufry, discusses the company’s brand, market presence and customer service commitments.
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