HMSHost’s Joe Waller reflects on the importance of embracing innovation, listening to customers and moving with the times for today’s airport F&B operator.
Abu Dhabi Duty Free’s Daniel Cappell talks to Oliver Clark about the role of social media, 30,000 hours of staff training and the importance of the upcoming Midfield Terminal Complex for retail sales.
Pop-up retail, virtual stores and vending machines are just some of the ways airports are making maximum use of the available commercial space in their terminals, writes Joe Bates.
DKMA’s James Ingram provides a one-year report on ACI’s ASQ Retail initiative and outlines four things you should know about how passengers shop at airports.
Airport World reviews some of the latest retail and F&B projects and developments across the globe.
Humanising the F&B experience at airports can boost customer satisfaction levels and profits, writes Mark Kassapian.
Robbie Gill considers the advantages of creating a ‘sense of place’ at airports and the impact it can have on retail/F&B sales.
Lagardère Services’ Emmanuel de Place reflects on the importance of training and motivating retail staff at airports.
James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and F&B sales at airports.
One of the most famous names in travel retail, Colm McLoughlin, talks to Joe Bates about the evolution of Dubai Duty Free, the airport retail business and the challenges ahead.
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