Julián Díaz, CEO of Dufry, discusses the company’s brand, market presence and customer service commitments.
How do airports around the globe increase retail revenues without incurring extra capital expenditure? Steve Messenger offers some guidance.
Malgorzata Lach takes a closer look at the evolution of pop-up retail and F&B outlets at airports.
Duty free expert Paul Topping provides some insight into the challenges and opportunities of launching retail operations in emerging markets.
Susan Gray takes a closer look at F&B innovation in Australia as airports bid to boost revenues and raise customer satisfaction levels.
Airport World reviews some of the latest retail and F&B projects and developments across the globe.
AIRMALL USA’s president, Mark Knight, provides his thoughts on what’s hot and what’s not in retail and F&B offerings at US airports.
HMSHost’s Joe Waller reflects on the importance of embracing innovation, listening to customers and moving with the times for today’s airport F&B operator.
Abu Dhabi Duty Free’s Daniel Cappell talks to Oliver Clark about the role of social media, 30,000 hours of staff training and the importance of the upcoming Midfield Terminal Complex for retail sales.
Pop-up retail, virtual stores and vending machines are just some of the ways airports are making maximum use of the available commercial space in their terminals, writes Joe Bates.
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