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RETAIL/F&B

Wednesday, 12 September 2012 |

The buying game

Airport World reviews some of the latest retail and F&B projects and developments across the globe.

Monday, 28 May 2012 |

Recipe for success

Humanising the F&B experience at airports can boost customer satisfaction levels and profits, writes Mark Kassapian.

Wednesday, 25 April 2012 |

Meeting the locals

Robbie Gill considers the advantages of creating a ‘sense of place’ at airports and the impact it can have on retail/F&B sales.

Monday, 05 March 2012 |

Making memories

Lagardère Services’ Emmanuel de Place reflects on the importance of training and motivating retail staff at airports.

Friday, 02 March 2012 |

Tools for success

James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and F&B sales at airports.

Friday, 02 March 2012 |

Top man!

One of the most famous names in travel retail, Colm McLoughlin, talks to Joe Bates about the evolution of Dubai Duty Free, the airport retail business and the challenges ahead.

Monday, 23 January 2012 |

Shopping showdown

The duty free business is arguably more competitive than ever before with airport retailers cranking up their efforts to boost sales, writes Kevin Rozario.

Thursday, 08 December 2011 |

Candy man

With 70% of airport purchases made on impulse, confectionary is the sweetest revenue opportunity in travel retail, argues Jack Tabbers of Mars International Travel Retail.

Friday, 02 December 2011 |

Talking shop

The Nuance Group’s CEO for Europe, Andrea Belardini, talks to Joe Bates about innovation and leadership in the world of airport retail.

Monday, 10 October 2011 |

Better buys

Andy Morris considers whether airport retail can learn anything from the downtown shopping experience.

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