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RETAIL/F&B

Monday, 31 December 2012 |

Food for thought

HMSHost’s Joe Waller reflects on the importance of embracing innovation, listening to customers and moving with the times for today’s airport F&B operator.

Friday, 28 December 2012 |

Next in store

Abu Dhabi Duty Free’s Daniel Cappell talks to Oliver Clark about the role of social media, 30,000 hours of staff training and the importance of the upcoming Midfield Terminal Complex for retail sales.

Thursday, 27 December 2012 |

Every little helps

Pop-up retail, virtual stores and vending machines are just some of the ways airports are making maximum use of the available commercial space in their terminals, writes Joe Bates.

Tuesday, 25 December 2012 |

Boosting retail revenues

DKMA’s James Ingram provides a one-year report on ACI’s ASQ Retail initiative and outlines four things you should know about how passengers shop at airports.

Wednesday, 12 September 2012 |

The buying game

Airport World reviews some of the latest retail and F&B projects and developments across the globe.

Monday, 28 May 2012 |

Recipe for success

Humanising the F&B experience at airports can boost customer satisfaction levels and profits, writes Mark Kassapian.

Wednesday, 25 April 2012 |

Meeting the locals

Robbie Gill considers the advantages of creating a ‘sense of place’ at airports and the impact it can have on retail/F&B sales.

Monday, 05 March 2012 |

Making memories

Lagardère Services’ Emmanuel de Place reflects on the importance of training and motivating retail staff at airports.

Friday, 02 March 2012 |

Tools for success

James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and F&B sales at airports.

Friday, 02 March 2012 |

Top man!

One of the most famous names in travel retail, Colm McLoughlin, talks to Joe Bates about the evolution of Dubai Duty Free, the airport retail business and the challenges ahead.

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