James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and F&B sales at airports.
One of the most famous names in travel retail, Colm McLoughlin, talks to Joe Bates about the evolution of Dubai Duty Free, the airport retail business and the challenges ahead.
The duty free business is arguably more competitive than ever before with airport retailers cranking up their efforts to boost sales, writes Kevin Rozario.
With 70% of airport purchases made on impulse, confectionary is the sweetest revenue opportunity in travel retail, argues Jack Tabbers of Mars International Travel Retail.
The Nuance Group’s CEO for Europe, Andrea Belardini, talks to Joe Bates about innovation and leadership in the world of airport retail.
A good retail offer can boost customer satisfaction levels, create a favourable impression of an airport and raise revenues, writes Kevin Rozario.
Chris LeTourneur and Andrew Fayn report on the growing trend of opening shopping malls and other retail facilities on airport sites.
Innovation and understanding your customers are ingredients that should be on the menu of all F&B operators wishing to taste success at airports, writes Noel Toolan.
ACI’s director of facilitation, Craig Bradbrook, considers how important the airport retailing and dining experience is to overall passenger satisfaction.
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