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RETAIL/F&B

Friday, 03 June 2011 |

Best buys



A good retail offer can boost customer satisfaction levels, create a favourable impression of an airport and raise revenues, writes Kevin Rozario.

Destination retail


Chris LeTourneur and Andrew Fayn report on the growing trend of opening shopping malls and other retail facilities on airport sites.

Wednesday, 14 July 2010 |

Serving up a treat

Innovation and understanding your customers are ingredients that should be on the menu of all F&B operators wishing to taste success at airports, writes Noel Toolan.

Thursday, 08 July 2010 |

Getting the basics right

ACI’s director of facilitation, Craig Bradbrook, considers how important the airport retailing and dining experience is to overall passenger satisfaction.

Monday, 24 May 2010 |

The last word - Mark Knight

BAA USA president, Mark Knight, talks to Airport World about the wonderful world of retail.

Sunday, 23 May 2010 |

Taking stock

Is arrivals shopping a worthwhile investment to raise an airport’s non-aeronautical revenues? Louise Driscoll investigates.

Monday, 17 May 2010 |

Remembering retail

Shopping is now so fundamental to the passenger experience that its importance must be remembered when designing airport terminals, writes Robbie Gill.

Monday, 17 May 2010 |

Worth the effort

Retail innovation can boost revenues and customer satisfaction levels, writes Kevin Rozario.

Monday, 14 December 2009 |

The last word - Simon Woodroffe

Airport World gets up close and personal with Yo! Company founder, Simon Woodroffe.

Thursday, 10 December 2009 |

Going up in smoke?

John Blake considers the impact a ban on duty free tobacco sales would have on airport revenues and jobs worldwide.

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