A good retail offer can boost customer satisfaction levels, create a favourable impression of an airport and raise revenues, writes Kevin Rozario.
Chris LeTourneur and Andrew Fayn report on the growing trend of opening shopping malls and other retail facilities on airport sites.
Innovation and understanding your customers are ingredients that should be on the menu of all F&B operators wishing to taste success at airports, writes Noel Toolan.
ACI’s director of facilitation, Craig Bradbrook, considers how important the airport retailing and dining experience is to overall passenger satisfaction.
BAA USA president, Mark Knight, talks to Airport World about the wonderful world of retail.
Is arrivals shopping a worthwhile investment to raise an airport’s non-aeronautical revenues? Louise Driscoll investigates.
Shopping is now so fundamental to the passenger experience that its importance must be remembered when designing airport terminals, writes Robbie Gill.
Retail innovation can boost revenues and customer satisfaction levels, writes Kevin Rozario.
Airport World gets up close and personal with Yo! Company founder, Simon Woodroffe.
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