Displaying items by tag: customer service

Monday, 14 May 2012 23:16

PHX Sky Train makes historic first journey

Phoenix Sky Harbor International Airport's new automated train made its first official journey on Monday.

Published in News

Monday, 14 May 2012 12:06

Heathrow unveils new advertising campaign for 2012 Olympics

Heathrow today launched a major advertising campaign to raise awareness of its preparations for the London 2012 Olympics and Paralympics.

Published in News

Monday, 07 May 2012 01:00

Sydney Airport to install more queue busting 'SmartGates'

The Australian government has announced that it is to improve inbound passenger processing and facilitation with the addition of more SmartGates.

Published in News

Thursday, 10 May 2012 07:30

Back to basics

DKMA’s James Ingram reflects on the importance of good customer service and getting the basics right.

Published in Passenger Services

Tuesday, 24 April 2012 10:39

Dubai unveils new wayfinding initiative

Dubai International Airport (DXB) today claims to have launched a cutting-edge wayfinding system that will ensure that passengers have all the information they need to navigate their way through the gateway at their "fingertips".

Published in News

Tuesday, 24 April 2012 09:52

Twitter 'honour' for Gatwick

Gatwick has become the first UK airport to be listed as a trusted news source with Twitter's 'blue tick' of authority.

Published in News

Wednesday, 18 April 2012 02:00

Aviation industry sets new efficiency record for baggage handling

An impressive 99.1% of checked luggage was delivered on time to passengers in 2011, according the latest annual SITA Baggage Report.

Published in News

Tuesday, 17 April 2012 15:05

New survey reveals the hassle factor of flying

A new survey of more than 5,000 international frequent flyers reveals that over 90% of them experience a “world of frustration” at airport check-in, security and immigration.

Published in News

Wednesday, 11 April 2012 18:11

TSA to introduce new queue busting technology

The US is introduce a sophisticated new queue management system at security checkpoints in a bid to improve passenger satisfaction levels and allow TSA officers to focus more on security related tasks at airports.

Published in News

Tuesday, 10 April 2012 11:33

TSA staff need to be more friendly to foreign visitors – US senator

According to a report in the Las Vegas Review-Journal, US senator, Harry Reid, plans to write a letter to Homeland Security Secretary, Janet Napolitano, and ask her to tell airport security workers to be nicer to international travellers.

Published in News