Trendsetting Abu Dhabi International Airport has unveiled another new initiative – the world’s first ‘GoSleep’ sleeping pods.

Los Angeles International Airport’s new breed of volunteers are a lively bunch, drink a lot of water and are a bit furrier than normal – but it’s alright, as they are dogs!

A video wall featuring promotions and an interactive game is drawing travellers to a second 'So Chocolate' store at Singapore's Changi Airport.

Abu Dhabi International Airport has unveiled a bigger and better Burberry boutique in Terminal 3 and announced plans for a new Emporio Armani outlet.

The Australian Competition and Consumer Commission (ACCC) has revealed that passenger satisfaction levels at Sydney Airport are at their highest levels for 10 years.

Plaza Premium Lounge has opened its seventh pay-in lounge in Malaysia in the International Terminal at Kota Kinabalu International Airport in Sabah state.

Gatwick today unveiled its latest customer service innovation – an  interactive media wall designed to engage and entertain passengers via a specially designed travel memory game!

Abu Dhabi Airports Company (ADAC) has received a trio of ISO certficates for the provision of quality services at the Emirate's gateways.

In the spotlight: Safety & security
Airports: Hong Kong & Lambert-St Loius
Awards: ASQ and Peggy G Hereford winners
Plus: Leadership, cloud computing & customer service