When thinking of an airport lounge or a terminal building, what is the first idea that pops into your head? Chances are it’s an image rather than a sound.
Los Angeles World Airports (LAWA) has a released a report on response and recovery efforts from the November 2013 shooting incident and says since it happened ‘significant changes’ have been made.
We all know how the story can go when it comes to a bad experience travelling through an airport. You arrive hours in advance of your flight and then face seemingly never ending queues for check-in, passport control and security.
In the spotlight: Branding
Airports: Moscow Vnukovo
Special report: Security screening
Plus: Airport design, People & UK capacity crunch
Travellers to Terminal 4 at London Heathrow will now have virtual assistants (VA) called ‘Louise’ to help speed up their security checks.
In the spotlight: People/Human resources
Airports: Bahrain, San Francisco & Sydney
Special report: Retail innovation
Plus: IT trends, security & the environment
Airports Council International (ACI) and the International Air Transport Association (IATA) have signed a MoU to develop Smart Security (SmartS).
Cardiff Airport has unveiled plans to improve its terminal over the winter, with a focus on creating a better environment and customer experience.
Stansted Airport’s €100 million terminal transformation project reached a milestone today (December 6), when the first section of the new security area opened to passengers.
Treating people with courtesy and respect during the security screening process at airports makes passengers feel at ease and enhances the security process, claims Copenhagen Airport’s security director, Johnnie Müller.
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Events Calendar 2013
|ACI Europe's Airport Leadership and Change Management Forum
October 23-25, Bologna, Italy
|Click the event for more details
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