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  Official magazine of ACI
Tuesday, 09 April 2013 11:45

Copenhagen Airport looks to shorten baggage handling times

Written by  Steven Thompson
CEO of CPH Thomas Woldbye signs the agreement with baggage handlers CEO of CPH Thomas Woldbye signs the agreement with baggage handlers

Copenhagen Airport has joined forces with three handling companies to shorten processing times for arriving baggage.

Copenhagen Airport has joined forces with three handling companies to shorten processing times for arriving baggage.

The Danish gateway linked up with SAS Ground Handling (SGH), Novia and Copenhagen Flight Services (CFS), shortly before Easter for a nine-week project.

The review will look at the infrastructure and working procedures of both the airport and handlers to identify areas for improvement in the short, medium and long term.

The aim is for passengers to see the first improvements as early as this summer.

baggage

Kristian Durhuus, COO for Copenhagen Airport, said: “As part of our effort to strengthen our position as the key transport hub of Northern Europe, it's also important that we supply better service on the arriving baggage side so that the service is faster and more uniform in quality.

“This will give them a really good impression of us before they leave the airport.”

Copenhagen Airport and the handling companies already have service level agreements that include specific targets for baggage delivery, such as the first bag must be on the arriving baggage conveyor belt not later than 25 minutes after flight arrival and the last bag 35 minutes after flight arrival.

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