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  Official magazine of ACI
Thursday, 18 November 2010 08:25

New survey reveals IT friendly Mumbai

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A new IT survey reveals that India’s air travellers are global trendsetters when in comes to using airline websites for carbon emissions offsetting, with 44% of survey respondents at Mumbai International Airport claiming to take up the option.

A new IT survey reveals that India’s air travellers are global trendsetters when in comes to using airline websites for carbon emissions offsetting, with 44% of survey respondents at Mumbai International Airport claiming to take up the option.

According to SITA's latest World Passenger Self-Service survey of the world’s leading airports, Mumbai is also up there with Atlanta and Beijing when it comes to usage of online booking, with 83% of Indian travellers booking online when possible.

After flight schedule, online booking is the second most important consideration now for the Indian traveller.

Self-service check-in rates are also high among passengers interviewed in Mumbai with 36% of surveyed passengers using it on the day. But usage could be higher among those who checked in at a counter as 67% did so because they had a bag to check-in and not all airlines allow online check-in for these passengers.

Baggage is regarded as a challenge even among the 74% of respondents who did check-in online and 83% of Mumbai respondents are enthusiastic about free airport bag drop. At the same time 76% have a positive attitude towards using baggage claim kiosks. Indian travellers have a marked preference for online check-in compared to kiosk check-in.

Maneesh Jaikrishna, SITA director for India, says: “Passengers in Mumbai are very sophisticated in how they manage their travel plans and this is borne out by their strong embrace of self-service technology. We expect to see further growth in the use of airline websites to book hotels, rent cars, purchase travel insurance and other ancillary services."

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