Seattle-Tacoma International Airport has become the third US gateway to introduce a mobile app designed to expedite passengers' journeys through the US arrivals process.
Keflavík International Airport, voted Europe's best gateway in ACI's Airport Service Quality (ASQ) customer satisfaction survey, attributes its success to a decision to adopt a more passenger focused business strategy a few years ago.
Incheon's president and CEO, Park Wan-su, has heaped praise on the airport's staff following the announcement that his gateway was named best airport in Asia-Pacific for the tenth successive year in ACI's annual customer satisfaction survey.
However much experiential, travel retail, customer service and logistics have changed over the years, they all still require the same thing to succeed - the human element.
Improving passenger processes is the number one information technology (IT) investment priority of airports around the world, according to the latest Airport IT Trends Survey.
Passengers from the European Union who hold electronic passports can now use self-service immigration control technology to accelerate their arrival and departure at Rome’s Fiumicino-Leonardo de Vinci International Airport.
Satisfaction levels at Miami International Airport are up across the board, according to the findings of the airport’s annual customer service survey.
Axis Communications’ Daren Lang provides some case studies of airports that have realised the commercial and customer service rewards of intelligent video.
Salt Lake City International Airport’s Maureen Riley talks to Joe Bates about the gateway’s $1.8 billion development programme and a host of other issues ranging from customer service to airport leadership.