Passengers from the European Union who hold electronic passports can now use self-service immigration control technology to accelerate their arrival and departure at Rome’s Fiumicino-Leonardo de Vinci International Airport.
Satisfaction levels at Miami International Airport are up across the board, according to the findings of the airport’s annual customer service survey.
Leeds Bradford International Airport has announced a range of improvements in customer facilities and services, which all went operational today.
Executive director of Indianapolis Airport Authority, Robert Duncan, tells Airport World about the secrets of the Indiana gateway’s Airport Service Quality (ASQ) success.
Seven times winner of Best Airport Worldwide and the dominant performer in 25-40mppa category for nearly a decade, Incheon International Airport arguably sets the global standards for customer service excellence, writes Joe Bates.
Alexander Hannaford discovers more about the infrastructure and customer service development plans of Phoenix Sky Harbor International Airport.
Cambodia’s International airports are holding a ‘Smiling Day’ tomorrow as part of a customer service drive and to enhance the experience for passengers.
A new operational procedure to cut the amount of time aircraft circle in ‘holding stacks’ at London Heathrow Airport is set to begin today.
The US government has listened to Miami International Airport and agreed to allocate it extra Customs and Border Protection (CBP) officers.