Aviation Media Logo

SITA is exploring the potential of new 'blockchain' technology to provide travellers with a secure single token to travel through airports and across borders.

Published in NEWS

Salt Lake City International Airport is to phase out the smoking rooms currently in use in each of its five concourses.

Published in NEWS

Austin-Bergstrom International Airport's new Consolidated Rental Car Centre (CONRAC) has received a LEED Silver certification by the US Green Building Council (USGBC).

Published in NEWS
May 19, 2016

Out to impress

From trendy new uniforms in Denver to Nao the robot at Tokyo Haneda, it has already been quite a year for customer service innovation at airports around the world, writes Joe Bates.

Published in PASSENGER SERVICES

Heathrow has hired what it believes is the world's first airport cycle officer in a bid to get more staff living within a 5km distance of the gateway to ride to work.

Published in NEWS

Theme: Customer service

Airport report: Pittsburgh

Special report: Regional airports

Plus: Retail, Remote ATC towers & baggage handling

Published in MAGAZINE

Low-cost carrier, easyJet, claims to have opened the world’s largest self-service bag drop area in London Gatwick's new-look North Terminal.

Published in NEWS

Malta International Airport has entered into a strategic partnership with SITA in a move designed to boost its operational excellence and make it a pioneer in the use of new technology.

Published in NEWS

Frankfurt Airport is trialling a free entertainment programme that will let passengers enjoy the latest movies, TV series, and popular music on their mobile devices while waiting for their flights to depart.

Published in NEWS

ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation at the world’s airports.

Published in NEWS
Page 1 of 21

Get the Airport World Newsletter!

Email
FIRST NAME
LAST NAME
Follow us on Twitter

peoples are following