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Dublin Airport has opened a new €22 million boarding gate area, which will be used mainly by Aer Lingus for flights to the UK and continental Europe.

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When four year old Nikki Carney lost her teddy bear at Miami International Airport 28 years ago, a kindly airport worker softened the blow by sending her a new one, and on Sunday she returned to the US gateway to thank him!

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Sharpen your skates, dust off your winter gloves and hit the ice before your next flight as Denver International Airport (DEN) announces the return of its popular and free ice skating rink!

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Passengers passing through Montréal-Trudeau International Airport last night were serenaded by singer-songwriter, Coeur de Pirate, who performed an intimate one hour concert at the the Canadian gateway.

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Frankfurt Airport has unveiled its new-look Departures Hall B, located at the heart of Terminal 1, just in time for the busy Xmas holidays.

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Restrained Brits are living up to the stereotype of patiently waiting in queues by shunning the option of paid-for fast track services at the airport, according to a nationwide survey.

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Dallas/Fort Worth International Airport (DFW) has opened two Coca-Cola Entertainment Zones, which it claims give travellers a "refreshing spot to relax and recharge" before, between and after flights.

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VIEW THE ISSUE HERE

On the agenda: Customer service

Airport profile: Airports of Mauritius

Special Report: Air Transport IT trends

Plus: Amsterdam Schiphol, Rail links & Going green

Published in MAGAZINE

A new study reveals that aviation still has a long way to go to meet the needs of passengers with disabilities.

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Frankfurt Airport's latest customer service initiative is as brilliant as it is simple – multi-lingual digital restaurant menus for passengers who don't speak German.

Published in NEWS
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