However much experiential, travel retail, customer service and logistics have changed over the years, they all still require the same thing to succeed - the human element.
Improving passenger processes is the number one information technology (IT) investment priority of airports around the world, according to the latest Airport IT Trends Survey.
Passengers from the European Union who hold electronic passports can now use self-service immigration control technology to accelerate their arrival and departure at Rome’s Fiumicino-Leonardo de Vinci International Airport.
Satisfaction levels at Miami International Airport are up across the board, according to the findings of the airport’s annual customer service survey.
Axis Communications’ Daren Lang provides some case studies of airports that have realised the commercial and customer service rewards of intelligent video.
Salt Lake City International Airport’s Maureen Riley talks to Joe Bates about the gateway’s $1.8 billion development programme and a host of other issues ranging from customer service to airport leadership.
Leeds Bradford International Airport has announced a range of improvements in customer facilities and services, which all went operational today.
Executive director of Indianapolis Airport Authority, Robert Duncan, tells Airport World about the secrets of the Indiana gateway’s Airport Service Quality (ASQ) success.
Seven times winner of Best Airport Worldwide and the dominant performer in 25-40mppa category for nearly a decade, Incheon International Airport arguably sets the global standards for customer service excellence, writes Joe Bates.