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Keflavík International Airport, voted Europe's best gateway in ACI's Airport Service Quality (ASQ) customer satisfaction survey, attributes its success to a decision to adopt a more passenger focused business strategy a few years ago.

Published in NEWS

Incheon's president and CEO, Park Wan-su, has heaped praise on the airport's staff following the announcement that his gateway was named best airport in Asia-Pacific for the tenth successive year in ACI's annual customer satisfaction survey.

Published in NEWS

However much experiential, travel retail, customer service and logistics have changed over the years, they all still require the same thing to succeed - the human element.

Published in NEWS

Improving passenger processes is the number one information technology (IT) investment priority of airports around the world, according to the latest Airport IT Trends Survey.

Published in NEWS

Passengers from the European Union who hold electronic passports can now use self-service immigration control technology to accelerate their arrival and departure at Rome’s Fiumicino-Leonardo de Vinci International Airport.

Published in NEWS

Satisfaction levels at Miami International Airport are up across the board, according to the findings of the airport’s annual customer service survey.

Published in NEWS
December 1, 2014

In the spotlight

Axis Communications’ Daren Lang provides some case studies of airports that have realised the commercial and customer service rewards of intelligent video.

Published in OTHER ARTICLES
November 6, 2014

Doing the right thing

Salt Lake City International Airport’s Maureen Riley talks to Joe Bates about the gateway’s $1.8 billion development programme and a host of other issues ranging from customer service to airport leadership.

Published in AIRPORT DESIGN

Leeds Bradford International Airport has announced a range of improvements in customer facilities and services, which all went operational today.

Published in NEWS
July 31, 2014

Setting the pace

Executive director of Indianapolis Airport Authority, Robert Duncan, tells Airport World about the secrets of the Indiana gateway’s Airport Service Quality (ASQ) success.

Published in PASSENGER SERVICES
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