Aviation Media Logo

Six ‘traveller tribes’ or segments will emerge by the end of the next decade, according to a new study.

Published in NEWS

Take a bow, Elaine Riedinger, Miami International Airport's Volunteer Ambassador of the Year.

Published in NEWS

New F&B outlets such as the Arctic Bar and Nordic Kitchen are designed to bring more of a Finnish feel to Helsinki Airport, according to operator Finavia.

Published in NEWS

For airport owners and authorities the term wireless tends to mean Wi-Fi and, more often than not, how they can install it in communal areas for passengers whilst they wait for flights or loved ones to arrive, writes Mark Keenan.

Published in BLOGS

Seattle-Tacoma International Airport has become the third US gateway to introduce a mobile app designed to expedite passengers' journeys through the US arrivals process.

Published in NEWS

Keflavík International Airport, voted Europe's best gateway in ACI's Airport Service Quality (ASQ) customer satisfaction survey, attributes its success to a decision to adopt a more passenger focused business strategy a few years ago.

Published in NEWS

Incheon's president and CEO, Park Wan-su, has heaped praise on the airport's staff following the announcement that his gateway was named best airport in Asia-Pacific for the tenth successive year in ACI's annual customer satisfaction survey.

Published in NEWS

However much experiential, travel retail, customer service and logistics have changed over the years, they all still require the same thing to succeed - the human element.

Published in NEWS

Improving passenger processes is the number one information technology (IT) investment priority of airports around the world, according to the latest Airport IT Trends Survey.

Published in NEWS

Passengers from the European Union who hold electronic passports can now use self-service immigration control technology to accelerate their arrival and departure at Rome’s Fiumicino-Leonardo de Vinci International Airport.

Published in NEWS

Get the Airport World Newsletter!

Email
FIRST NAME
LAST NAME
Follow us on Twitter

peoples are following