The Australian government has announced that it is to improve inbound passenger processing and facilitation with the addition of more SmartGates.
Published in NEWS
May 10, 2012

Back to basics

DKMA’s James Ingram reflects on the importance of good customer service and getting the basics right.

Published in PASSENGER SERVICES

Dubai International Airport (DXB) today claims to have launched a cutting-edge wayfinding system that will ensure that passengers have all the information they need to navigate their way through the gateway at their "fingertips".

Published in NEWS
Gatwick has become the first UK airport to be listed as a trusted news source with Twitter's 'blue tick' of authority.
Published in NEWS
An impressive 99.1% of checked luggage was delivered on time to passengers in 2011, according the latest annual SITA Baggage Report.
Published in NEWS
A new survey of more than 5,000 international frequent flyers reveals that over 90% of them experience a “world of frustration” at airport check-in, security and immigration.
Published in NEWS
The US is introduce a sophisticated new queue management system at security checkpoints in a bid to improve passenger satisfaction levels and allow TSA officers to focus more on security related tasks at airports.
Published in NEWS
According to a report in the Las Vegas Review-Journal, US senator, Harry Reid, plans to write a letter to Homeland Security Secretary, Janet Napolitano, and ask her to tell airport security workers to be nicer to international travellers.
Published in NEWS
Heathrow has installed giant globes in all of its terminals this week to help its younger passengers learn more about the world around them.

Published in NEWS

Heathrow’s revolutionary pod transport system has earned the world’s busiest international airport the three top prizes at this year's British Parking Awards.

Published in NEWS

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