The 2013 SITA Airport IT Trends Survey says airports will increase their investment in information technology to $6 billion this year.
Treating people with courtesy and respect during the security screening process at airports makes passengers feel at ease and enhances the security process, claims Copenhagen Airport’s security director, Johnnie Müller.
Paris-CDG has opened an additional 1,200sqm of retail space dedicated to beauty care and French lifestyle.
Smart watches, smart glasses and other wearable computing devices will be part of the airport of the future, according to the latest findings from SITA Lab.
Gatwick Airport is set to roll out up to 70 ‘cloud’ based baggage drop kiosks over the next year, according to its chief information officer.
Heathrow today introduced a personal shopper experience with a difference – each guide is an accredited stylist!
Plaza Premium Lounge is the latest big name to commit to Heathrow’s new Terminal 2, which is scheduled to open in June 2014.
Adopting new car parking strategies to improve customer service and generate revenue should be higher up the agenda of US airports, write Steven Grant and Michele Krakowski.
Amman's Queen Alia International Airport has announced the selection of the Worldwide Flight Services (WFS) and joint venture partner Royal Jordanian, as the preferred bidder to provide Meet & Assist services.