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ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation at the world’s airports.

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Meet Hugo, the sign language expert and newest member of staff at Rio de Janeiro’s Tom Jobim International Airport.

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Orlando International Airport is so proud of the top quality customer service offered by its staff that it is literally telling the world about them through a series of 6ft by 6ft placards in its terminals.

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The world of fashion will descend on Helsinki Airport on May 24, 2016, when the gateway's Runway 2 will be transformed into a catwalk for seven top designers to showcase their collections.

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Music lovers are in for an extra special treat at Austin-Bergstrom International Airport next week as the Texas gateway celebrates the South by Southwest (SXSW) music festival.

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Singapore Changi has opened common use check-in counters in T2 (Row 7) and T3 (Row 10), and an early check-in lounge at Terminal 1 (near Row 5), to make life easier for outbound passengers turning up extra early for flights.

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Gatwick Airport opened a restaurant with a difference today as the outlet contains its own gin distillery!

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Detroit Metropilitan Airport is to introduce dedicated area for the pick-up and drop-off of disabled passengers.

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The introduction of new categories and the results in others being too tight to call means that a record breaking 62 airports have won awards in ACI’s Airport Service Quality (ASQ) customer satisfaction survey for 2015.

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Plaza Premium Group today officially opened the only airport transit hotel in the world to be equipped with an outdoor swimming pool, Jacuzzi and pool side bar at Singapore Changi.

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