ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation at the world’s airports.
Meet Hugo, the sign language expert and newest member of staff at Rio de Janeiro’s Tom Jobim International Airport.
Orlando International Airport is so proud of the top quality customer service offered by its staff that it is literally telling the world about them through a series of 6ft by 6ft placards in its terminals.
The world of fashion will descend on Helsinki Airport on May 24, 2016, when the gateway's Runway 2 will be transformed into a catwalk for seven top designers to showcase their collections.
Music lovers are in for an extra special treat at Austin-Bergstrom International Airport next week as the Texas gateway celebrates the South by Southwest (SXSW) music festival.
Singapore Changi has opened common use check-in counters in T2 (Row 7) and T3 (Row 10), and an early check-in lounge at Terminal 1 (near Row 5), to make life easier for outbound passengers turning up extra early for flights.
Gatwick Airport opened a restaurant with a difference today as the outlet contains its own gin distillery!
Detroit Metropilitan Airport is to introduce dedicated area for the pick-up and drop-off of disabled passengers.
The introduction of new categories and the results in others being too tight to call means that a record breaking 62 airports have won awards in ACI’s Airport Service Quality (ASQ) customer satisfaction survey for 2015.
Plaza Premium Group today officially opened the only airport transit hotel in the world to be equipped with an outdoor swimming pool, Jacuzzi and pool side bar at Singapore Changi.