From trendy new uniforms in Denver to Nao the robot at Tokyo Haneda, it has already been quite a year for customer service innovation at airports around the world, writes Joe Bates.
Heathrow has hired what it believes is the world's first airport cycle officer in a bid to get more staff living within a 5km distance of the gateway to ride to work.
Theme: Customer service
Airport report: Pittsburgh
Special report: Regional airports
Plus: Retail, Remote ATC towers & baggage handling
Low-cost carrier, easyJet, claims to have opened the world’s largest self-service bag drop area in London Gatwick's new-look North Terminal.
Malta International Airport has entered into a strategic partnership with SITA in a move designed to boost its operational excellence and make it a pioneer in the use of new technology.
Frankfurt Airport is trialling a free entertainment programme that will let passengers enjoy the latest movies, TV series, and popular music on their mobile devices while waiting for their flights to depart.
ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation at the world’s airports.
Meet Hugo, the sign language expert and newest member of staff at Rio de Janeiro’s Tom Jobim International Airport.
Orlando International Airport is so proud of the top quality customer service offered by its staff that it is literally telling the world about them through a series of 6ft by 6ft placards in its terminals.
The world of fashion will descend on Helsinki Airport on May 24, 2016, when the gateway's Runway 2 will be transformed into a catwalk for seven top designers to showcase their collections.