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The Metropolitan Washington Airports Authority (MWAA) has unveiled a new logo and passenger pledge as part of a comprehensive branding initiative focused on enhancing customer service at Washington’s Reagan National and Dulles airports.

Published in NEWS

ACI’s ASQ programme gives airports of all sizes the actionable intelligence they need to ensure customer service excellence across numerous touchpoints of a passenger’s journey at the airport, writes Antoine Rostworowski.

Published in ACI NEWS

London today unveils a new attraction that will be visited by seven million passengers a year – the world’s largest interactive sound installation at Gatwick Airport!

Published in NEWS

Lagardère Travel Retail has completed the acquisition of leading North American airport retail and F&B operator, Paradies, after receiving all the required authorisations.

Published in NEWS

Heathrow is partnering with luxury lifestyle group and concierge service company Quintessentially to launch an in-depth review of its retail offering.

Published in NEWS

It was another whirlwind of a holiday season in the UK this summer with the number of flights at London's Heathrow and Gatwick airports reaching record levels in July, writes John Grant.

Published in NEWS

Bergamo has become the latest airport to introduce ‘sleeping facilities’ for weary passengers to rest up and relax.

Published in NEWS

ACI’s ASQ programme gives airports of all sizes the actionable intelligence they need to ensure customer service excellence across numerous touchpoints of a passenger’s journey at the airport, writes Antoine Rostworowski.

Published in PASSENGER SERVICES

London Southend Airport has beaten all other UK airports for the third year running to once again be named ‘Best in Britain’ in the latest Which? airport passenger survey.

Published in NEWS

Heathrow has opened the first independently operated lounge in Terminal 5.

Published in NEWS

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