Julián Díaz, CEO of Dufry, discusses the company’s brand, market presence and customer service commitments.
Seattle-Tacoma International Airport has installed three new water bottle filling stations in its latest customer service initiative.
ACI-NA and the Canadian Airports Council (CAC) have welcomed the joint commitment of the United States, Canada and Mexico to develop a North America-wide trusted traveller programme.
Cork Airport claims that the driving force behind its recently completed €3 million redevelopment programme was the desire to improve “the passenger experience” at the airport.
Dubai Duty Free racked up a record $30.65 million in daily sales during Friday's 30th birthday celebrations.
The 2013 SITA Airport IT Trends Survey says airports will increase their investment in information technology to $6 billion this year.
Treating people with courtesy and respect during the security screening process at airports makes passengers feel at ease and enhances the security process, claims Copenhagen Airport’s security director, Johnnie Müller.
Paris-CDG has opened an additional 1,200sqm of retail space dedicated to beauty care and French lifestyle.
Smart watches, smart glasses and other wearable computing devices will be part of the airport of the future, according to the latest findings from SITA Lab.