Just in time for the summer getaway, a brand new Mr Men character, Mr Adventure has been launched at Heathrow.
Dublin Airport has invested €2 million on 62 new self-service kiosks to improve the check-in experience for four of its major airline customers.
The complete passenger journey — from getting to the airport to the quickest way to the gate for a flight — is the focus of Houston Airport Systems' reimagined website.
Frankfurt Airport operator, Fraport, has been named as one of Germany’s most customer-friendly and service oriented companies in a nationwide competition.
A new White Paper revealing that customer service is a key driver of non-aeronautical revenues and the unveiling of ACI’s first Accredited Training Institute are two highlights of the second quarter of 2016.
SITA is exploring the potential of new 'blockchain' technology to provide travellers with a secure single token to travel through airports and across borders.
Salt Lake City International Airport is to phase out the smoking rooms currently in use in each of its five concourses.
Austin-Bergstrom International Airport's new Consolidated Rental Car Centre (CONRAC) has received a LEED Silver certification by the US Green Building Council (USGBC).
From trendy new uniforms in Denver to Nao the robot at Tokyo Haneda, it has already been quite a year for customer service innovation at airports around the world, writes Joe Bates.
Heathrow has hired what it believes is the world's first airport cycle officer in a bid to get more staff living within a 5km distance of the gateway to ride to work.