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Theme: Customer service

Airport report: Pittsburgh

Special report: Regional airports

Plus: Retail, Remote ATC towers & baggage handling

Published in MAGAZINE

Low-cost carrier, easyJet, claims to have opened the world’s largest self-service bag drop area in London Gatwick's new-look North Terminal.

Published in NEWS

Malta International Airport has entered into a strategic partnership with SITA in a move designed to boost its operational excellence and make it a pioneer in the use of new technology.

Published in NEWS

Frankfurt Airport is trialling a free entertainment programme that will let passengers enjoy the latest movies, TV series, and popular music on their mobile devices while waiting for their flights to depart.

Published in NEWS

ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation at the world’s airports.

Published in NEWS

Meet Hugo, the sign language expert and newest member of staff at Rio de Janeiro’s Tom Jobim International Airport.

Published in NEWS

Orlando International Airport is so proud of the top quality customer service offered by its staff that it is literally telling the world about them through a series of 6ft by 6ft placards in its terminals.

Published in NEWS

The world of fashion will descend on Helsinki Airport on May 24, 2016, when the gateway's Runway 2 will be transformed into a catwalk for seven top designers to showcase their collections.

Published in NEWS

Music lovers are in for an extra special treat at Austin-Bergstrom International Airport next week as the Texas gateway celebrates the South by Southwest (SXSW) music festival.

Published in NEWS

Singapore Changi has opened common use check-in counters in T2 (Row 7) and T3 (Row 10), and an early check-in lounge at Terminal 1 (near Row 5), to make life easier for outbound passengers turning up extra early for flights.

Published in NEWS

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