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Although it’s transforming the customer experience, without the right support, automation can do more harm than good, says Sally Alington.

Published in NEWS

Norwegian airport operator, Avinor, is to move its 46 airports to the Amadeus cloud.

Published in NEWS

San Antonio City Council has approved the construction of a $163 million Consolidated Rental Car Facility (CONRAC) at San Antonio International Airport.

Published in NEWS

The world's newest TV channel launched at Denver International Airport this week.

Published in NEWS

A common theme throughout the Air Transport IT Summit in Brussels has been how new technology is making air travel easier and helping restore the 'fun' at airports, and the world's airlines seem to agree as they continue to invest in passenger enhancing IT solutions.

Published in NEWS

Dublin Airport has the best airport Wi-Fi in Europe, according to a major new study.

Published in NEWS

Denver International Airport has announced that its new Westin hotel will officially open on November 19.

Published in NEWS

Vilnius Airport is believed to be the first airport in Eastern and Northern Europe to open its own airside 'cinema'.

Published in NEWS
May 21, 2015

On the menu

Airport World highlights the latest retail/F&B-focused customer service initiatives introduced by Gebr Heinemann and Stansted and Helsinki airports.

Published in RETAIL/F&B

New initiatives, services and innovative design continue to raise the bar on customer service levels at airports worldwirde, writes Joe Bates.

Published in PASSENGER SERVICES

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