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Cloud computing has created a wealth of commercial, operational and customer service benefits for airports, writes Mike Benjamin.

Published in IT

In the spotlight: Safety & security

Airports: Hong Kong & Lambert-St Loius

Awards: ASQ and Peggy G Hereford winners

Plus: Leadership, cloud computing & customer service 

Published in MAGAZINE
New York’s airports will become the latest to get holographic like help when they introduce ‘virtual assistants’ later this year.
Published in NEWS
Phoenix Sky Harbor International Airport's new automated train made its first official journey on Monday.
Published in NEWS
Heathrow today launched a major advertising campaign to raise awareness of its preparations for the London 2012 Olympics and Paralympics.
Published in NEWS
The Australian government has announced that it is to improve inbound passenger processing and facilitation with the addition of more SmartGates.
Published in NEWS
Europe’s airports are embracing social media to forge stronger relationships with their passengers, according to new research by ACI Europe.
Published in NEWS
May 10, 2012

Back to basics

DKMA’s James Ingram reflects on the importance of good customer service and getting the basics right.

Published in PASSENGER SERVICES

Dubai International Airport (DXB) today claims to have launched a cutting-edge wayfinding system that will ensure that passengers have all the information they need to navigate their way through the gateway at their "fingertips".

Published in NEWS
Gatwick has become the first UK airport to be listed as a trusted news source with Twitter's 'blue tick' of authority.
Published in NEWS