Although it’s transforming the customer experience, without the right support, automation can do more harm than good, says Sally Alington.
San Antonio City Council has approved the construction of a $163 million Consolidated Rental Car Facility (CONRAC) at San Antonio International Airport.
A common theme throughout the Air Transport IT Summit in Brussels has been how new technology is making air travel easier and helping restore the 'fun' at airports, and the world's airlines seem to agree as they continue to invest in passenger enhancing IT solutions.
Denver International Airport has announced that its new Westin hotel will officially open on November 19.
Vilnius Airport is believed to be the first airport in Eastern and Northern Europe to open its own airside 'cinema'.
Airport World highlights the latest retail/F&B-focused customer service initiatives introduced by Gebr Heinemann and Stansted and Helsinki airports.