Exambela Consulting’s David Feldman and Laure Villeroux consider the opportunities, challenges and rewards of providing good customer service and why they believe that airports can learn from Ryanair.
Dublin Airport today unveiled more details about its planned new 402 bedroom hotel linked to Terminal 2, which is expected to create 400 new jobs and become Ireland's fourth biggest hotel when it opens in 2019.
A troupe of eight specialist dogs who are in training to assist people with autism recently visited Dublin Airport on a familiarisation and socialisation visit.
Quito’s gateway to the world, Mariscal Sucre International Airport, has been officially recognised by the city for its efforts to accommodate passengers with disabilities.
Rio de Janeiro's Tom Jobim International Airport has become the first gateway in South America to open a Plaza Premium lounge.
A new checkpoint concept, which it is claimed could halve the time spent in security by millions of passengers at airports around the world, is being trialled at Shannon Airport.
Passengers passing through Frankfurt Airport will be able to get a taste of Oktoberfest over the next three weeks as the gateway celebrates the annual beer festival and funfair.
Passengers travelling through Brisbane Airport (BNE) may find themselves serenaded by members of the Queensland Symphony Orchestra (QSO), which will be taking up the baton as BNE’s next Artist-in-Residence from today.
Construction is at an advanced stage on a new helicopter terminal and hangar at Auckland Airport that is expected to cater to the airport’s growing number of affluent and adventure-seeking passengers.
London City Airport has come up with a novel way of making the security screening process a little less hassle this summer by serenading passengers with music!