New initiatives, services and innovative design continue to raise the bar on customer service levels at airports worldwirde, writes Joe Bates.
Airport International Group CEO, Kjeld Binger, talks to Joe Bates about the customer service philosphy of Amman's Queen Alia International Airport.
Orlando International Airport has become the latest North American gateway to get its own trading card.
The Port of Seattle Commission has awarded its fifth Annual Green Gateway Environmental Excellence Award to HMSHost for its accomplishments in waste reduction and energy conservation at Seattle-Tacoma International Airport.
Virgin Atlantic unveils a brand new £2.5 million Clubhouse, located in Terminal 2 at Los Angeles International Airport (LAX).
In the spotlight: Customer service
Airport report: Hartsfield-Jackson Atlanta
Special report: ASQ winners
Plus: Chinese airport development & security
Six ‘traveller tribes’ or segments will emerge by the end of the next decade, according to a new study.
New F&B outlets such as the Arctic Bar and Nordic Kitchen are designed to bring more of a Finnish feel to Helsinki Airport, according to operator Finavia.
For airport owners and authorities the term wireless tends to mean Wi-Fi and, more often than not, how they can install it in communal areas for passengers whilst they wait for flights or loved ones to arrive, writes Mark Keenan.