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Phoenix Sky Harbor International Airport's new automated train made its first official journey on Monday.
Published in NEWS
Heathrow today launched a major advertising campaign to raise awareness of its preparations for the London 2012 Olympics and Paralympics.
Published in NEWS
The Australian government has announced that it is to improve inbound passenger processing and facilitation with the addition of more SmartGates.
Published in NEWS
Europe’s airports are embracing social media to forge stronger relationships with their passengers, according to new research by ACI Europe.
Published in NEWS
May 10, 2012

Back to basics

DKMA’s James Ingram reflects on the importance of good customer service and getting the basics right.

Published in PASSENGER SERVICES

Dubai International Airport (DXB) today claims to have launched a cutting-edge wayfinding system that will ensure that passengers have all the information they need to navigate their way through the gateway at their "fingertips".

Published in NEWS
Gatwick has become the first UK airport to be listed as a trusted news source with Twitter's 'blue tick' of authority.
Published in NEWS
An impressive 99.1% of checked luggage was delivered on time to passengers in 2011, according the latest annual SITA Baggage Report.
Published in NEWS
A new survey of more than 5,000 international frequent flyers reveals that over 90% of them experience a “world of frustration” at airport check-in, security and immigration.
Published in NEWS
The US is introduce a sophisticated new queue management system at security checkpoints in a bid to improve passenger satisfaction levels and allow TSA officers to focus more on security related tasks at airports.
Published in NEWS

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