Cloud computing has created a wealth of commercial, operational and customer service benefits for airports, writes Mike Benjamin.
In the spotlight: Safety & security
Airports: Hong Kong & Lambert-St Loius
Awards: ASQ and Peggy G Hereford winners
Plus: Leadership, cloud computing & customer service
DKMA’s James Ingram reflects on the importance of good customer service and getting the basics right.
Dubai International Airport (DXB) today claims to have launched a cutting-edge wayfinding system that will ensure that passengers have all the information they need to navigate their way through the gateway at their "fingertips".