In the spotlight: Customer service
Airport report: Hartsfield-Jackson Atlanta
Special report: ASQ winners
Plus: Chinese airport development & security
Six ‘traveller tribes’ or segments will emerge by the end of the next decade, according to a new study.
New F&B outlets such as the Arctic Bar and Nordic Kitchen are designed to bring more of a Finnish feel to Helsinki Airport, according to operator Finavia.
For airport owners and authorities the term wireless tends to mean Wi-Fi and, more often than not, how they can install it in communal areas for passengers whilst they wait for flights or loved ones to arrive, writes Mark Keenan.
Seattle-Tacoma International Airport has become the third US gateway to introduce a mobile app designed to expedite passengers' journeys through the US arrivals process.
Keflavík International Airport, voted Europe's best gateway in ACI's Airport Service Quality (ASQ) customer satisfaction survey, attributes its success to a decision to adopt a more passenger focused business strategy a few years ago.
Incheon's president and CEO, Park Wan-su, has heaped praise on the airport's staff following the announcement that his gateway was named best airport in Asia-Pacific for the tenth successive year in ACI's annual customer satisfaction survey.
However much experiential, travel retail, customer service and logistics have changed over the years, they all still require the same thing to succeed - the human element.
Improving passenger processes is the number one information technology (IT) investment priority of airports around the world, according to the latest Airport IT Trends Survey.