Butterfly Consulting’s Joanne Paternoster argues that making emotional connections with passengers can enhance an airport’s customer service levels and boost retail revenues.
The conclusions of a new study by loyalty marketing and CRM specialist ICLP has found communications from gateways are "falling wide of the mark” and are “not resonating with the travelling consumer”.
Ever-inventive brands are using smartphones to connect with passengers at airports and on almost every stage of their journey, writes Jeremy Corfield.
(UPDATED APRIL 23) Follow the latest passenger number updates for March with our live traffic blog. Latest airports: Lyon, Hong Kong, Bristol, Cardiff.
Asia-Pacific airports finished the year with a 7.1% increase in passenger numbers while the Middle East recorded passenger traffic growth of 12.1% in 2012.
Jakarta's Soekarno-Hatta and Dubai International have both broken into the top 10 busiest airports in the world.
Novosibirsk International Airport handled 247,489 passengers in January, representing an 14.6% increase on the same month last year.