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November 2, 2017

Feels good!

Butterfly Consulting’s Joanne Paternoster argues that making emotional connections with passengers can enhance an airport’s customer service levels and boost retail revenues.


The conclusions of a new study by loyalty marketing and CRM specialist ICLP has found communications from gateways are "falling wide of the mark” and are “not resonating with the travelling consumer”.

Published in NEWS
November 3, 2013

Going mobile

Ever-inventive brands are using smartphones to connect with passengers at airports and on almost every stage of their journey, writes Jeremy Corfield.

Published in IT

(UPDATED APRIL 23) Follow the latest passenger number updates for March with our live traffic blog. Latest airports: Lyon, Hong Kong, Bristol, Cardiff.

Published in BLOGS

Asia-Pacific airports finished the year with a 7.1% increase in passenger numbers while the Middle East recorded passenger traffic growth of 12.1% in 2012.

Published in NEWS

Jakarta's Soekarno-Hatta and Dubai International have both broken into the top 10 busiest airports in the world.

Published in NEWS

Novosibirsk International Airport handled 247,489 passengers in January, representing an 14.6% increase on the same month last year.

Published in NEWS
UPDATED (JAN 22): Follow the latest airport passenger number updates for 2012 with our live traffic blog. Recently added: Miami, Edmonton, HIAL (Scotland).
Published in NEWS
UPDATED (NOV 20): Follow the latest passenger number updates for October with our live traffic blog.
Published in BLOGS
Passengers with a fear of flying are willing to pay “hundreds of dollars more” for what they perceive to be a safer flight, a new study has found.
Published in NEWS
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