In the spotlight: Customer service
Airport report: Hartsfield-Jackson Atlanta
Special report: ASQ winners
Plus: Chinese airport development & security
Vienna Airport is forecasting its passenger traffic numbers will rise by up to 2% and net profit to reach at least €85 million in 2015, reports claim.
In the spotlight: Security
Airport: Durban’s King Shaka
Special report: Spaceports
Plus: Airport design & People matters
London Luton Airport has evacuated the terminal building after a suspicious item was found in the security search area.
The US Transportation Security Administration (TSA) will not allow mobile phones or other electronic devices on US-bound aircraft at some overseas airports if the devices are not charged up.
LEO A DALY’s JP Grom discusses planning for and implementing technology at exit lanes at US airports.
When thinking of an airport lounge or a terminal building, what is the first idea that pops into your head? Chances are it’s an image rather than a sound.
Los Angeles World Airports (LAWA) has a released a report on response and recovery efforts from the November 2013 shooting incident and says since it happened ‘significant changes’ have been made.
We all know how the story can go when it comes to a bad experience travelling through an airport. You arrive hours in advance of your flight and then face seemingly never ending queues for check-in, passport control and security.