Butterfly Consulting’s Joanne Paternoster argues that making emotional connections with passengers can enhance an airport’s customer service levels and boost retail revenues.
Singapore Changi Airport’s eagerly awaited new Terminal 4 opened for business today, its first passenger arriving on an early morning Cathay Pacific flight from Hong Kong.
Emirates is celebrating 10 years in Canada, during which time it has carried over 1.2 million passengers between Dubai and Toronto.
The last few days have been big ones for route launches in Europe with a number of airports announcing new services.
ACI World director general, Angela Gittens, reflects on the road to success in customer service excellence.
More than 1,000 jobs will be up for grabs at Hartsfield-Jackson Atlanta International Airport (ATL) next week when the gateway holds an Airport Community Job Fair on Tuesday, October 31.
India has issued two postage stamps to commemorate the 75th anniversary of aircraft operations on the site of Mumbai Chhatrapati Shivaji Airport.
Halifax Stanfield International Airport is to host ACI World's inaugural Airport Service Quality (ASQ) Forum and Customer Excellence Global Summit in September 2018.
Expanding and "refreshing" the terminal building to focus on the passenger experience and create greater operational flexibility are key goals of Christchurch Airport's vision for 2040, which it revealed earlier today.