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OTHER ARTICLES November 2, 2017

Feels good!

Feels good!

Butterfly Consulting’s Joanne Paternoster argues that making emotional connections with passengers can enhance an airport’s customer service levels and boost retail revenues.

Singapore Changi's new Terminal 4 opens for business

Singapore Changi Airport’s eagerly awaited new Terminal 4 opened for business today, its first passenger arriving on an early morning Cathay Pacific flight from Hong Kong.

Emirates celebrates 10 years of service to Canada

Emirates is celebrating 10 years in Canada, during which time it has carried over 1.2 million passengers between Dubai and Toronto.

Stockholm Arlanda and Budapest celebrate new route launches

The last few days have been big ones for route launches in Europe with a number of airports announcing new services.

View from the top

ACI World director general, Angela Gittens, reflects on the road to success in customer service excellence.

Hartsfield-Jackson Atlanta to hold Airport Community Job Fair on Tuesday

More than 1,000 jobs will be up for grabs at Hartsfield-Jackson Atlanta International Airport (ATL) next week when the gateway holds an Airport Community Job Fair on Tuesday, October 31.

Mumbai airport receives official 'stamp' of approval to mark 75 years of aircraft operations

India has issued two postage stamps to commemorate the 75th anniversary of aircraft operations on the site of Mumbai Chhatrapati Shivaji Airport.

Halifax Stanfield to host inaugural ASQ Forum and Customer Excellence Global Summit

Halifax Stanfield International Airport is to host ACI World's inaugural Airport Service Quality (ASQ) Forum and Customer Excellence Global Summit in September 2018.

Christchurch Airport unveils its long-term vision to 2040

Expanding and "refreshing" the terminal building to focus on the passenger experience and create greater operational flexibility are key goals of Christchurch Airport's vision for 2040, which it revealed earlier today.

Good times

Airports of Mauritius CEO, Romesh Bhoyroo, talks to Joe Bates about the expansion and development of the country’s gateway to the world, Sir Seewoosagur Ramgoolam International Airport.

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