Cambodia’s International airports are holding a ‘Smiling Day’ tomorrow as part of a customer service drive and to enhance the experience for passengers.
A new operational procedure to cut the amount of time aircraft circle in ‘holding stacks’ at London Heathrow Airport is set to begin today.
The US government has listened to Miami International Airport and agreed to allocate it extra Customs and Border Protection (CBP) officers.
Julián Díaz, CEO of Dufry, discusses the company’s brand, market presence and customer service commitments.
ACI-NA and the Canadian Airports Council (CAC) have welcomed the joint commitment of the United States, Canada and Mexico to develop a North America-wide trusted traveller programme.
Cork Airport claims that the driving force behind its recently completed €3 million redevelopment programme was the desire to improve “the passenger experience” at the airport.
Dubai Duty Free racked up a record $30.65 million in daily sales during Friday's 30th birthday celebrations.
The 2013 SITA Airport IT Trends Survey says airports will increase their investment in information technology to $6 billion this year.
Treating people with courtesy and respect during the security screening process at airports makes passengers feel at ease and enhances the security process, claims Copenhagen Airport’s security director, Johnnie Müller.
Paris-CDG has opened an additional 1,200sqm of retail space dedicated to beauty care and French lifestyle.
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