Incheon International Airport registers a record-breaking seventh successive triumph in ACI’s annual customer satisfaction survey, writes Joe Bates.
View from the top
ACI director general, Angela Gittens, reflects on the financial and customer service benefits of captivating an airport audience.
Anybody and everybody
Joe Bates catches up with Hawaii’s Ford Fuchigami to find out more about Honolulu International Airport and the island state’s aviation system.
All change in Iceland
Joe Bates discovers more about Icelandic airport operator, Isavia, and its development plans for Keflavik International Airport.
Step by step
Winning the support of local communities should be the vital first step in guaranteeing the success of airport capital development projects, writes Jesse McKnight.
The planning and design of Kuala Lumpur’s existing low-cost carrier terminal and its $1.2 billion replacement shows just how flexible airports have to be when building major new infrastructure, writes Joe Bates.
Cutting the cost
Ralph Bauer reports on the challenges architects and planners face by the rising cost of airport construction materials.
ACI World’s new economics director, Dr Rafael Echevarne, reflects on the importance of non-aeronautical revenues and the latest developments in the regulatory till debate.
Big & small Airport infrastructure continues to scale new heights and, on occasion, new lengths and widths as well. Sarah McCay takes a look at the big and the small at gateways around the world.
Size of the matter Isaiah Johnson considers whether investing in common use solutions offers smaller airports the same benefits as it does for the world’s mid to large-size hubs.
Traffic trouble Chris Beanland and Joe Bates find out more about the ‘ghost airports’ that have been abandoned by the airlines and sometimes boast more staff than passengers.
Greenlight to grow ACI environmental senior manager, Xavier Oh, reflects on the need for aviation to address local and global issues in order to get permission to grow.
Driving change Electric and alternative fuel powered ground handling vehicles are fast becoming the norm at the world’s airports, writes James Vaughan.
Road map to sustainability Kris Pauwels argues that a structured approach to sustainability will guarantee the most effective results for the world’s airports.
Everybody wins Ensuring that airport terminals are among the most energy efficient buildings on the planet is good for the environment and the bottom line, writes Uwe Karl.
All about baggage Airport World rounds up the latest baggage handling contracts, news and developments from across the globe.
Work in progress Airport World takes a closer look at a handful of operationaland customer service initiatives at Sydney Airport.
Project watch Salt Lake City International Airport and Pulkovo Airport.
ACI’s World Business Partners
The last word Airport World catches up with Rick Fedrizzi, founding chairman of the US Green Building Council and newly elected chair of the World Green Building Council.
ACI traffic trends