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MAGAZINE Last modified on June 17, 2010

AIRPORT WORLD 2009, ISSUE 02

In the spotlight: Human resources

Airport: Prague and San Diego

Special focus: ASQ winners

Plus: Finance, security & environment

In this issue...

Foreword


Opinion

News


Aviation’s green flight path
Oliver Clark reports on the highlights of the recent Aviation and Environment Summit in Geneva.



ACI news

Ready for take-off

Prague Ruzyne Airport CEO, Miroslav Dvorak, speaks to Lucy Siebert about the airport’s preparations for privatisation and a new runway.



Looking ahead
Mark Chivers discovers more about San Diego International Airport's ambitious expansion plans.

Pillars of the local community
ACI director general, Angela Gittens, considers aviation’s impact on global employment and the vital role airports play in developing local communities.

Talking heads
What are the thoughts and concerns of airport CEOs in today’s turbulent times? Terri Morrissey and Dr Richard Plenty investigate.



Everybody counts
Airports praise the dedication and hard work of their staff as Incheon International Airport once again scoops the top prize in ACI’s Airport Service Quality (ASQ) awards. Joe Bates reports.

Service quality assured
ACI’s facilitation director, Craig Bradbrook, reports on the remarkable customer service efforts of Austin-Bergstrom International Airport.

Rewards and recognition
Are airports doing enough to recognise and reward staff excellence? Alex Coxon investigates.

Back to basics
Swedish airport operator LFV is reaping the rewards of its decision to create a multi-skilled workforce, writes Oliver Clark.

Empowering people
ACI’s new and improved training programme is more flexible, relevant and accessible than ever before, writes Victor De Barrena.

Secret gardens
Airport gardens are getting bigger, more impressive and picking up ‘green’ awards, writes Robin Stone.



Seaside attraction
Teresa Andrews finds out more about plans to transform London Southend Airport into a key gateway to the UK capital.

The credit crunch
Standard & Poor’s Infrastructure Finance Ratings director, Alexandre de Lestrange, reflects on the health of Europe’s airports.



The biometrics battle
Robert Tavano reports on the latest biometric advancements and the battle to convince the general public that the technology is the way forward.



Baggage talk
Airport World takes a closer look at some of the baggage handling stories making the news across the world.

Environment news

Project watch
Dublin Airport.

ACI’s World Business Partners

ACI traffic forecast

The last word

Recruitment expert, Tim McNamara, shares his thoughts on today’s aviation job market.

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