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Displaying items by tag: AIRPORT WORLD ISSUE 2 2016 - Airport World Magazine

SAFETY & SECURITY Tuesday, 12 July 2016 |

Smiles better

Security director, Johnnie Müller, discusses the launch of a new Smiley campaign to guide and monitor the movement of contractor/supplier vehicles at Copenhagen Airport.

People Matters - The toxic triangle

Dr Richard Plenty and Terri Morrissey provide their thoughts on: The dark side of performance management on wellbeing at work. 

RETAIL/F&B Friday, 03 June 2016 |

Exciting times

The award of the duty free concession for the new Istanbul Airport and investment and expansion elsewhere made 2015 memorable for duty free operator, Gebr Heinemann, but it wasn’t all plane sailing, reports Joe Bates. 

AIRPORT PROFILES Tuesday, 28 June 2016 |

Big year for Vilnius

Vilnius Airport director, Artūras Stankevičius, discusses record-breaking traffic figures, privatisation and some of the challenges faced by Europe’s smaller regional gateways.

PASSENGER SERVICES Thursday, 23 June 2016 |

Find space for parking!

Airports looking to boost customer satisfaction levels would do well to remember motorists and the importance of the car parking experience in passenger journeys, writes Chris Girling.

World in motion

A new White Paper revealing that customer service is a key driver of non-aeronautical revenues and the unveiling of ACI’s first Accredited Training Institute are two highlights of the second quarter of 2016.

RETAIL/F&B Thursday, 09 June 2016 |

That Riviera touch

Portland Design’s director of environments, Lewis Allen, discusses the concepts behind the creation of the new ‘spirit of place’ inspired duty free offering at Nice Côte d’Azur Airport.

Remote control

Remote towers will allow for safe and efficient air traffic services, potentially reducing the costs for air traffic services at airports by 30% to 40%, writes Avinor’s Jan Østby.

ECONOMICS Thursday, 02 June 2016 |

Let us entertain you!

 

Airports embracing the ‘experience economy’ will be one step ahead of their rivals when it comes to popularity and revenue generation, writes James Samperi.

Out to impress

From trendy new uniforms in Denver to Nao the robot at Tokyo Haneda, it has already been quite a year for customer service innovation at airports around the world, writes Joe Bates.

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