Passenger satisfaction levels at the world's airports increased in the third quarter of 2018, according to the latest analysis from Airports Council International (ACI).
A host of first time winners and new names taking the honours in the coveted categories for passengers handling over 40 million passengers per annum arguably make the 2017 results of ACI’s Airport Service Quality (ASQ) customer satisfaction survey the most exciting and unpredictable in years.
Halifax Stanfield International Airport is to host ACI World's inaugural Airport Service Quality (ASQ) Forum and Customer Excellence Global Summit in September 2018.
The world's most customer friendly airports, as decided by passengers in ACI's Airports Service Quality (ASQ) customer satisfaction survey, have begun to give their reaction to the awards.
There is clearly no stopping Asia-Pacific’s airports which once again demonstrated their customer service credentials by winning a host of awards in ACI’s annual Airport Service Quality (ASQ) passenger satisfaction survey.
London Heathrow has revealed that its customer satisfaction levels hit an all-time high in the last quarter of 2016, whether that will be enough for it to win an award in ACI's annual Airport Service Quality (ASQ) passenger satisfaction awards will be revealed shortly.