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Displaying items by tag: DIMITRI COLL - Airport World Magazine

World in motion

ACI World’s head of Airport Service Quality (ASQ), Dimitri Coll, considers how to maximise the impact of the ASQ programme at your airport.

PASSENGER SERVICES Tuesday, 22 November 2016 |

Everybody counts

ACI World’s head of Airport Service Quality (ASQ), Dimitri Coll, discusses the publication of a new guide designed to help airports better understand passenger profiles and motivations.

Striving for excellence

Dimitri Coll, head of Airport Service Quality (ASQ), tells us more about the growth and development of ACI’s customer satisfaction benchmarking programme.

MAGAZINE Friday, 16 September 2016 |

AIRPORT WORLD 2016, ISSUE 04

VIEW THE ISSUE HERE

 

In the spotlight: ACI’s 25th Anniversary

Airport profile: Montréal-Trudeau

Special Report: New York JFK’s T4

Plus: Master planning, retail & building loyalty

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