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Displaying items by tag: customer satisfaction - Airport World Magazine

NEWS Wednesday, 19 September 2018 |

Customer satisfaction rising at US airports – new study

North American airports have achieved a record high in overall passenger satisfaction levels, according to the JD Power's 2018 North America Airport Satisfaction Study.

NEWS Wednesday, 07 March 2018 |

ACI reveals the world's most customer friendly airports

A host of first time winners and new names taking the honours in the coveted categories for passengers handling over 40 million passengers per annum arguably make the 2017 results of ACI’s Airport Service Quality (ASQ) customer satisfaction survey the most exciting and unpredictable in years.

NEWS Thursday, 08 February 2018 |

BLOG: How airlines can make the airport lounge experience work for them

Airport real estate is in higher demand than ever before, writes Errol McGlothan. Retail remains a key priority and is highly profitable; spending in airports reached a global total of $38 billion in 2016 and is expected to grow by 27% to reach $49 billion by 2021 – it’s no wonder it’s hotly contested.

NEWS Friday, 15 December 2017 |

Exeter in the UK is the happiest airport on the planet

Exeter Airport in the UK is the world's happiest airport when it comes to the customer experience, according to a new report.

NEWS Wednesday, 25 January 2017 |

Satisfaction levels soar at London's Heathrow Airport

London Heathrow has revealed that its customer satisfaction levels hit an all-time high in the last quarter of 2016, whether that will be enough for it to win an award in ACI's annual Airport Service Quality (ASQ) passenger satisfaction awards will be revealed shortly.

PASSENGER SERVICES Thursday, 26 May 2016 |

Winners all!

Australia’s spectacular Gold Coast was the venue for this year’s Airport Service Quality (ASQ) awards ceremony for the world’s most customer friendly airports.

MAGAZINE Friday, 13 May 2016 |

AIRPORT WORLD 2016, ISSUE 02

Theme: Customer service

Airport report: Pittsburgh

Special report: Regional airports

Plus: Retail, Remote ATC towers & baggage handling

MAGAZINE Tuesday, 15 December 2015 |

AIRPORT WORLD 2015, ISSUE 06

Theme: Airport World’s 20th anniversary

Airport report: Minneapolis-St Paul

Airport design: Creating green spaces

Plus: Security, people matters & WBPs

NEWS Monday, 14 September 2015 |

Oslo Airport's security wait times among the shortest in Europe

Oslo Airport boasts some of the shortest security wait times in Europe with passengers on average taking just two minites to complete the screening process.

NEWS Monday, 16 February 2015 |

ACI reveals the world's most customer friendly airports

Sir Seewoosagur Ramgoolam International Airport in Mauritius (Best Airport in Africa), Iceland’s Keflavik International Airport (Best in Europe) and Queen Alia International Airport in Jordan (Best in Middle East) are a few of the new gateways to be honoured in ACI’s 2014 Airport Service Quality (ASQ) customer satisfaction survey.

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