A host of first time winners and new names taking the honours in the coveted categories for passengers handling over 40 million passengers per annum arguably make the 2017 results of ACI’s Airport Service Quality (ASQ) customer satisfaction survey the most exciting and unpredictable in years.
Airport real estate is in higher demand than ever before, writes Errol McGlothan. Retail remains a key priority and is highly profitable; spending in airports reached a global total of $38 billion in 2016 and is expected to grow by 27% to reach $49 billion by 2021 – it’s no wonder it’s hotly contested.
Exeter Airport in the UK is the world's happiest airport when it comes to the customer experience, according to a new report.
London Heathrow has revealed that its customer satisfaction levels hit an all-time high in the last quarter of 2016, whether that will be enough for it to win an award in ACI's annual Airport Service Quality (ASQ) passenger satisfaction awards will be revealed shortly.
Oslo Airport boasts some of the shortest security wait times in Europe with passengers on average taking just two minites to complete the screening process.
Sir Seewoosagur Ramgoolam International Airport in Mauritius (Best Airport in Africa), Iceland’s Keflavik International Airport (Best in Europe) and Queen Alia International Airport in Jordan (Best in Middle East) are a few of the new gateways to be honoured in ACI’s 2014 Airport Service Quality (ASQ) customer satisfaction survey.