Exeter Airport in the UK is the world's happiest airport when it comes to the customer experience, according to a new report.
London Heathrow has revealed that its customer satisfaction levels hit an all-time high in the last quarter of 2016, whether that will be enough for it to win an award in ACI's annual Airport Service Quality (ASQ) passenger satisfaction awards will be revealed shortly.
Oslo Airport boasts some of the shortest security wait times in Europe with passengers on average taking just two minites to complete the screening process.
Sir Seewoosagur Ramgoolam International Airport in Mauritius (Best Airport in Africa), Iceland’s Keflavik International Airport (Best in Europe) and Queen Alia International Airport in Jordan (Best in Middle East) are a few of the new gateways to be honoured in ACI’s 2014 Airport Service Quality (ASQ) customer satisfaction survey.
The US government has listened to Miami International Airport and agreed to allocate it extra Customs and Border Protection (CBP) officers.
ACI-NA and the Canadian Airports Council (CAC) have welcomed the joint commitment of the United States, Canada and Mexico to develop a North America-wide trusted traveller programme.