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Displaying items by tag: customer satisfaction - Airport World Magazine

NEWS Friday, 15 December 2017 |

Exeter in the UK is the happiest airport on the planet

Exeter Airport in the UK is the world's happiest airport when it comes to the customer experience, according to a new report.

NEWS Wednesday, 25 January 2017 |

Satisfaction levels soar at London's Heathrow Airport

London Heathrow has revealed that its customer satisfaction levels hit an all-time high in the last quarter of 2016, whether that will be enough for it to win an award in ACI's annual Airport Service Quality (ASQ) passenger satisfaction awards will be revealed shortly.

PASSENGER SERVICES Thursday, 26 May 2016 |

Winners all!

Australia’s spectacular Gold Coast was the venue for this year’s Airport Service Quality (ASQ) awards ceremony for the world’s most customer friendly airports.

MAGAZINE Friday, 13 May 2016 |

AIRPORT WORLD 2016, ISSUE 02

Theme: Customer service

Airport report: Pittsburgh

Special report: Regional airports

Plus: Retail, Remote ATC towers & baggage handling

MAGAZINE Tuesday, 15 December 2015 |

AIRPORT WORLD 2015, ISSUE 06

Theme: Airport World’s 20th anniversary

Airport report: Minneapolis-St Paul

Airport design: Creating green spaces

Plus: Security, people matters & WBPs

NEWS Monday, 14 September 2015 |

Oslo Airport's security wait times among the shortest in Europe

Oslo Airport boasts some of the shortest security wait times in Europe with passengers on average taking just two minites to complete the screening process.

NEWS Monday, 16 February 2015 |

ACI reveals the world's most customer friendly airports

Sir Seewoosagur Ramgoolam International Airport in Mauritius (Best Airport in Africa), Iceland’s Keflavik International Airport (Best in Europe) and Queen Alia International Airport in Jordan (Best in Middle East) are a few of the new gateways to be honoured in ACI’s 2014 Airport Service Quality (ASQ) customer satisfaction survey.

NEWS Friday, 22 August 2014 |

UK customer survey praises smaller gateways

Robin Hood Airport Doncaster Sheffield and London Southend Airport have topped a UK airport customer satisfaction survey which scored smaller gateways the highest.

NEWS Tuesday, 01 April 2014 |

MIA to get more Customs and Border Protection staff

The US government has listened to Miami International Airport and agreed to allocate it extra Customs and Border Protection (CBP) officers.

NEWS Friday, 21 February 2014 |

North American airports support planned expansion of trusted traveller programme

ACI-NA and the Canadian Airports Council (CAC) have welcomed the joint commitment of the United States, Canada and Mexico to develop a North America-wide trusted traveller programme.

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