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Displaying items by tag: customer satisfaction - Airport World Magazine

MAGAZINE Tuesday, 15 December 2015 |

AIRPORT WORLD 2015, ISSUE 06

Theme: Airport World’s 20th anniversary

Airport report: Minneapolis-St Paul

Airport design: Creating green spaces

Plus: Security, people matters & WBPs

NEWS Monday, 14 September 2015 |

Oslo Airport's security wait times among the shortest in Europe

Oslo Airport boasts some of the shortest security wait times in Europe with passengers on average taking just two minites to complete the screening process.

NEWS Monday, 16 February 2015 |

ACI reveals the world's most customer friendly airports

Sir Seewoosagur Ramgoolam International Airport in Mauritius (Best Airport in Africa), Iceland’s Keflavik International Airport (Best in Europe) and Queen Alia International Airport in Jordan (Best in Middle East) are a few of the new gateways to be honoured in ACI’s 2014 Airport Service Quality (ASQ) customer satisfaction survey.

NEWS Friday, 22 August 2014 |

UK customer survey praises smaller gateways

Robin Hood Airport Doncaster Sheffield and London Southend Airport have topped a UK airport customer satisfaction survey which scored smaller gateways the highest.

NEWS Tuesday, 01 April 2014 |

MIA to get more Customs and Border Protection staff

The US government has listened to Miami International Airport and agreed to allocate it extra Customs and Border Protection (CBP) officers.

NEWS Friday, 21 February 2014 |

North American airports support planned expansion of trusted traveller programme

ACI-NA and the Canadian Airports Council (CAC) have welcomed the joint commitment of the United States, Canada and Mexico to develop a North America-wide trusted traveller programme.

NEWS Wednesday, 19 February 2014 |

Customer service drive behind Cork's €3 million upgrade

Cork Airport claims that the driving force behind its recently completed €3 million redevelopment programme was the desire to improve “the passenger experience” at the airport.

NEWS Thursday, 24 October 2013 |

Frankfurt Airport given highest ranking for customer satisfaction

Frankfurt Airport has been awarded a gold ranking in a survey for the standard of customer satisfaction it provides its passengers.

IT Thursday, 14 November 2013 |

Bank on data

Better analysis of sales data can help airports boost retail revenues and customer satisfaction levels, writes John de Giorgio.

PASSENGER SERVICES Thursday, 01 November 2012 |

Airport avatars: Voice-recognition is 'next step' for virtual assistants

Virtual assistants are becoming increasingly common at airports as they look for new ways to raise customer satisfaction levels, writes Steven Thompson. 

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