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Displaying items by tag: customer service - Airport World Magazine

NEWS Monday, 07 May 2012 |

Sydney Airport to install more queue busting 'SmartGates'

The Australian government has announced that it is to improve inbound passenger processing and facilitation with the addition of more SmartGates.
NEWS Monday, 07 May 2012 |

Europe's airports embrace social media to build relations with passengers

Europe’s airports are embracing social media to forge stronger relationships with their passengers, according to new research by ACI Europe.

Back to basics

DKMA’s James Ingram reflects on the importance of good customer service and getting the basics right.

NEWS Tuesday, 24 April 2012 |

Dubai unveils new wayfinding initiative

Dubai International Airport (DXB) today claims to have launched a cutting-edge wayfinding system that will ensure that passengers have all the information they need to navigate their way through the gateway at their "fingertips".

NEWS Tuesday, 24 April 2012 |

Twitter 'honour' for Gatwick

Gatwick has become the first UK airport to be listed as a trusted news source with Twitter's 'blue tick' of authority.
NEWS Wednesday, 18 April 2012 |

Aviation industry sets new efficiency record for baggage handling

An impressive 99.1% of checked luggage was delivered on time to passengers in 2011, according the latest annual SITA Baggage Report.
NEWS Tuesday, 17 April 2012 |

New survey reveals the hassle factor of flying

A new survey of more than 5,000 international frequent flyers reveals that over 90% of them experience a “world of frustration” at airport check-in, security and immigration.
NEWS Wednesday, 11 April 2012 |

TSA to introduce new queue busting technology

The US is introduce a sophisticated new queue management system at security checkpoints in a bid to improve passenger satisfaction levels and allow TSA officers to focus more on security related tasks at airports.
NEWS Tuesday, 10 April 2012 |

TSA staff need to be more friendly to foreign visitors – US senator

According to a report in the Las Vegas Review-Journal, US senator, Harry Reid, plans to write a letter to Homeland Security Secretary, Janet Napolitano, and ask her to tell airport security workers to be nicer to international travellers.
NEWS Monday, 02 April 2012 |

Heathrow installs giant globes for kids

Heathrow has installed giant globes in all of its terminals this week to help its younger passengers learn more about the world around them.

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