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Displaying items by tag: customer service - Airport World Magazine

NEWS Monday, 12 March 2012 |

Heathrow Pods earn UK gateway top car parking awards

Heathrow’s revolutionary pod transport system has earned the world’s busiest international airport the three top prizes at this year's British Parking Awards.

RETAIL/F&B Monday, 05 March 2012 |

Making memories

Lagardère Services’ Emmanuel de Place reflects on the importance of training and motivating retail staff at airports.

RETAIL/F&B Friday, 02 March 2012 |

Tools for success

James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and F&B sales at airports.

NEWS Tuesday, 17 January 2012 |

Chopin Airport shows off Warsaw with new art gallery

Warsaw Chopin Airport has unveiled its latest customer service initiative – a new art gallery featuring the work of some of Poland’s most famous artists.

NEWS Wednesday, 11 January 2012 |

Munich Airport launches free service

Munich Airport has unveiled its latest customer service initiative – free WiFi access for 30 minutes.

NEWS Monday, 02 January 2012 |

Dubai Airports unveils new mobile phone app

Navigating one of the world’s busiest and largest airports just got easier with Dubai Airports unveiling a mobile application for Apple and Android devices.
NEWS Friday, 30 December 2011 |

Helsinki Airport – listening and learning from passengers

Helsinki Airport is to open an art gallery and book swap outlet in 2012… on the advice of passengers, the public and friends of the Finnish gateway!
NEWS Monday, 21 November 2011 |

New hotel for Sydney Airport

Sydney Airport has announced plans to open a new four-star hotel in late 2012.
NEWS Friday, 21 October 2011 |

BAA seeks sponsor for new space age pods

Heathrow is looking for a sponsor for its iconic new ‘space age’ pod transport system.
NEWS Friday, 14 October 2011 |

Copenhagen Airport calls for end of “crazy security regime”

The head of security at Copenhagen Airport has called for an end to the European Union’s “crazy” and costly approach to security legislation.

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