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Displaying items by tag: customer service - Airport World Magazine

ECONOMICS Monday, 17 October 2011 |

Sister act

Who really benefits from the new trend of 'sister agreements' between airports? Robin Stone reports.
NEWS Thursday, 06 October 2011 |

Magdeburg-Cochstedt installs temporary terminal

Germany’s newly opened Magdeburg-Cochstedt International Airport has called in the services of tent maker Neptunus to install a temporary terminal to deal with increased passenger traffic.
NEWS Wednesday, 05 October 2011 |

Heathrow wakes up to airside bedroom service

Weary passengers arriving at Heathrow Airport can now get a few hours sleep between connecting flights, courtesy of the UK’s first airside bedroom hire service.
NEWS Tuesday, 04 October 2011 |

London City Airport's use of social media boosts customer loyalty

London City Airport claims that its use of social media has resulted in a loyal customer base that is three times more likely to engage with it using Twitter and Facebook when compared with other UK and European airports.

NEWS Tuesday, 04 October 2011 |

Smartphone use increasing at airports – SITA

The number of smartphones carried by airline passengers has doubled over the last year making them an important tool for both travellers and airports, according to a new SITA survey.
NEWS Thursday, 15 September 2011 |

Incheon opens Louis Vuitton store

Incheon has opened the world's first Louis Vuitton boutique at an airport.
WBP NEWS Tuesday, 20 September 2011 |

New foreign exchange outlets at Copenhagen

American Express Global Foreign Exchange Services has opened the first of three new foreign exchange bureaux at Copenhagen Airport.
NEWS Friday, 09 September 2011 |

Amsterdam Schiphol opens new-look lounge

Amsterdam Schiphol’s newly refurbished Departure Lounge 3 has re-opened for business.
NEWS Friday, 09 September 2011 |

London City Airport – the most punctual in the UK

London City Airport claims to be the most punctual gateway in the UK, based on the Civi Aviation Authority's latest on-time performance statistics.
NEWS Friday, 12 August 2011 |

Changi takes customer service to next level

Singapore’s Changi Airport has cranked up its customer service offering with the introduction of airport ambassadors equipped with iPads.

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