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Displaying items by tag: customer service - Airport World Magazine

NEWS Monday, 01 August 2011 |

Cash back for airlines as London airports fail customer service targets

The UK government was forced Gatwick, Heathrow and Stansted to give more than €600,000 back to the airlines in June for failing to meet operational targets set to improve customer service standards.
NEWS Friday, 29 July 2011 |

Bristol deploys holographic helpers

Bristol has become the latest UK gateway to call upon holographic help for airport security.
NEWS Thursday, 23 June 2011 |

Airlines to invest $20 billion on IT in 2011

The world’s airlines are ready to spend big on passenger mobile services and other transformative technology, according to results published today in the 13th annual Airline IT Trends Survey.

Security driven

What is being done to ensure that airport car parks are safe and secure? Stephen Vaughn investigates.

NEWS Monday, 23 May 2011 |

Free WiFi at Norwegian airports

Norwegian airport operator, Avinor, has announced that it will introduce free WiFi at the country's gateways from June 1.

RETAIL/F&B Monday, 17 May 2010 |

Worth the effort

Retail innovation can boost revenues and customer satisfaction levels, writes Kevin Rozario.

NEWS Tuesday, 17 May 2011 |

New F&B contracts aiming to put LA back in LAX

Los Angeles International Airport (LAX) has awarded 10-year contracts to two food and beverage concessionaires in a bid to boost customer satisfaction levels.

RETAIL/F&B Friday, 03 June 2011 |

Best buys

A good retail offer can boost customer satisfaction levels, create a favourable impression of an airport and raise revenues, writes Kevin Rozario.


Oliver Clark discovers more about the daily events, concerts and numerous art and cultural attractions that help make Incheon Airport one of the most passenger friendly gateways on the planet.

NEWS Saturday, 07 May 2011 |

New artwork unveiled at Lambert-St Louis

Lambert-St Louis International Airport has unveiled the first two sets of art glass screens that are part of its new Public Art and Culture Program.

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