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Displaying items by tag: customer service - Airport World Magazine

WBP NEWS Monday, 18 April 2011 |

HMSHost opens Stansted outlet



HMSHost Corporation has added a seventh UK airport to its portfolio with the opening of Crêpeaffaire at Stansted Airport.

NEWS Friday, 15 April 2011 |

New RFID baggage tags could save the airlines up to $650 million per annum



Engineers from Cambridge University in the UK claim to have devised a “ground-breaking radio tagging system” which could save airlines nearly $650 million per annum.

NEWS Thursday, 14 April 2011 |

Heathrow enjoys its most 'punctual' day


Picture courtesy of British Airways.

Heathrow Airport had its best ever day for punctual departures last month, when 94% of all flights departed on time on Tuesday, March 22.

WBP NEWS Tuesday, 12 April 2011 |

SITA joins BAA IT consortium



SITA today announced that it has joined the consortium led by Capgemini UK plc to provide core IT services to all six BAA-owned UK airports, including London Heathrow, in a €120 million outsourcing deal.

NEWS Thursday, 21 April 2011 |

ASQ award winners take a bow!



Incheon Airport CEO, CW Lee, could not hide his delight when he picked up the Best Airport Worldwide prize at the Airport Service Quality (ASQ) Awards Ceremony in Delhi.

NEWS Friday, 01 April 2011 |

Anxious airports prepare for kid-only flights



With flight comparison site Skyscanner recently revealing that 59% of travellers support the idea of a ‘family only’ section on planes, some commercial airlines are said to be ‘seriously considering’ offering this option – as well as the possibility of entirely kid-free flights.

NEWS Tuesday, 22 March 2011 |

Helsinki unveils new duty free shop



Helsinki Airport has unveiled a new 500sqm duty free shop that it hopes will boost sales by offering passengers a greater selection of international brands and “high quality Finnish products”.

NEWS Monday, 21 March 2011 |

Heathrow to outsource IT services



Heathrow is to outsource its IT services to Capgemini after signing a landmark five-year contract with the Paris-based company worth €115 million.

NEWS Wednesday, 16 March 2011 |

Dublin officially welcomes US carriers to T2


Delta's Pierre Spain and Siobhan Carrick with Declan Collier, DAA Chief Executive.

Dublin Airport Authority chief executive, Declan Collier, has officially welcomed Delta, Continental, US Airways, American Airlines and Servisair to their new home in Terminal 2.

NEWS Tuesday, 15 February 2011 |

Incheon named world's best airport for sixth successive year

It appears that there is no end to Incheon’s Airport Service Quality (ASQ) success, South Korea’s customer service king being named best airport on the planet in 2010 for the sixth successive year.

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