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Airports Council International ACI News - Airport World Magazine

ACI’S WORLD BUSINESS PARTNER NEWS

The latest news from ACI’s World Business Partners

Combined effort

Song Hoi-see, founder and CEO of the Plaza Premium Group, provides his thoughts on how collaboration holds the key to creating a seamless passenger experience at the world’s airports.

People Matters

Terri Morrissey and Richard Plenty provide their thoughts on the importance of empathy for the passenger experience.

PASSENGER SERVICES Wednesday, 11 July 2018 |

What passengers want

The delivery of contextually aware information and the use of new technologies are helping pave the way for richer passenger experiences and boosting airport revenues, writes Clare Williams.

Time for innovation?

Are airport innovation labs genuine disrupters or flavour of the month? Exambela Consulting’s David Feldman and Pierre-Alain Goujard investigate.

Striving for excellence

ACI World’s manager for ASQ strategic marketing, Sevda Fevzi, tells us more about the launch of the first ever barometer on global airport service quality.

ACI NEWS Saturday, 30 June 2018 |

World in motion

Hicham Ayoun reports on the launch of two important new ACI World publications – the 2018 Airport Economics Report and the first Landside Security Handbook.

PASSENGER SERVICES Thursday, 28 June 2018 |

We are the champions

Airport World salutes the 2017 Airport Service Quality (ASQ) customer satisfaction award winners and talks to some of the CEOs of the successful gateways.

AIRPORT PROFILES Monday, 25 June 2018 |

Built to grow

Kadri Samsunlu, CEO of IGA Airport Operation, talks to Joe Bates about the capabilities, goals and ambitions for Istanbul New Airport, which opens for business later this year.

PASSENGER SERVICES Thursday, 05 July 2018 |

Better by design

Arup associate director and aviation security specialist, Stacey Peel, reflects on the challenges of designing the airport of the future and reveals a new passenger processing concept that could help eliminate queues at airports.

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