Aviation experts, government officials, business and academic leaders, and other top industry professionals are in town for the event, which officially starts at the Coex Convention & Exhibition Centre tonight with the Welcome Reception.
Over the two-day conference, delegates will hear from top airport and industry experts who will share their experience and knowledge.
Jointly organised by ACI World and ACI Asia-Pacific, and hosted by Incheon Airport, the conference will gather aviation experts from all five ACI geographical regions to reach solutions on a host of key issues.
They include mastering the art of leadership; achieving customer service excellence; reaching a sustainable balance between economic regulation and airport investment; learning best practices and emerging trends in ensuring the continuity of service; and finding strategies to facilitate growth and maximise revenues from air cargo.
The event features an exhibition that will bring together airports, service providers and aviation-related businesses to showcase their latest infrastructure developments, technologies, products and services.
In addition, the exhibition hall will team with educational workshops and special VIP events, providing excellent networking and learning opportunities.
The social highlight occurs on the evening of Tuesday, 27 May with the Gala Dinner, which will feature special entertainment, as well as the Airport Service Quality (ASQ) awards and the Director General’s Roll of Excellence ceremonies.
Earlier today, ACI held two pre-conference meetings – a World Human Resources Forum and a Safety Symposium.
Arguably, the highlight of the day for many was a highly entertaining and informative CEO/Leadership session during the World Human Resources Forum, when Egyptian Airports Company’s Adel Ali El joined three of the world’s best known airport bosses – Aéroports de Montréal’s James Cherry; Sydney’s Kerrie Mather; and Munich’s Michael Kerkloh – to discuss issues such as the difficulty recruiting young people, the changing role of airport HR teams, and leadership succession.
All agreed that staff are an airport’s greatest asset and that having fully engaged, motivated and capable staff onboard that were in tune with the their respective company strategies was vital to their success.
Speaking ahead of tonight’s Welcome Reception, Asia Asia-Pacific's regional director, Patti Chau, said: “The industry has evolved in recent years, Asia-Pacific is now the region with the highest growth potential.
“Airports in the region are facing the challenge of managing growth, yet maintaining a high level of customer service.
“The theme for this year’s event – ‘Serving the customer and the community’ – is particularly appropriate as airports work to find new ways of competing on a global scale.”