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Wednesday, 25 February 2015 |

Designs revealed for Beijing's new airport

Beijing's new international airport is a step closer to reality today following the release of the designs for its much anticipated Terminal 1.

Monday, 23 February 2015 |

Heathrow reveals a "strong performance" in 2014 and a capacity warning

Record-breaking traffic figures, growing passenger satisfaction levels and a “strong financial performance” made 2014 a year to remember for Heathrow.

Friday, 20 February 2015 |

Keflavik's customer service success down to change in business strategy

Keflavík International Airport, voted Europe's best gateway in ACI's Airport Service Quality (ASQ) customer satisfaction survey, attributes its success to a decision to adopt a more passenger focused business strategy a few years ago.

Friday, 20 February 2015 |

Auckland Airport unveils new duty free operators

Auckland Airport has announced that its duty free offering will be provided by LS Travel Retail Pacific and Aer Rianta International from 1 July, 2015.

Thursday, 19 February 2015 |

BLOG: Focus on your key capabilities or risk being left behind

New report highlights increasing pressure on airports to deliver profits in spite of the growing complexities of the business.

Thursday, 19 February 2015 |

Construction of Queenstown Airport's new terminal gathering pace

Queenstown Airport has started construction of the new international terminal that it hopes will help it meet rising passenger demand for the foreseeable future.

Tuesday, 17 February 2015 |

Incheon boss praises staff for airport's customer service success

Incheon's president and CEO, Park Wan-su, has heaped praise on the airport's staff following the announcement that his gateway was named best airport in Asia-Pacific for the tenth successive year in ACI's annual customer satisfaction survey.

Tuesday, 17 February 2015 |

Sydney Airport promises to transform its duty free experience

Sydney Airport claims that its international passengers will enjoy a new duty free retail experience from today following the appointment of new concessionaire, Heinemann Duty Free.

Monday, 16 February 2015 |

Spanish government confirms successful sale of a 49% stake in Aena

The Spanish government has confirmed the completion of an IPO for the sale of a 49% stake in Aena AS (formely Aena Aeropuertos) to private investors.

Monday, 16 February 2015 |

ACI reveals the world's most customer friendly airports

Sir Seewoosagur Ramgoolam International Airport in Mauritius (Best Airport in Africa), Iceland’s Keflavik International Airport (Best in Europe) and Queen Alia International Airport in Jordan (Best in Middle East) are a few of the new gateways to be honoured in ACI’s 2014 Airport Service Quality (ASQ) customer satisfaction survey.