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NEWS Last modified on December 30, 2011

Helsinki Airport – listening and learning from passengers

Helsinki Airport is to open an art gallery and book swap outlet in 2012… on the advice of passengers, the public and friends of the Finnish gateway!

Helsinki Airport is to open an art gallery and book swap outlet in 2012… on the advice of passengers, the public and friends of the Finnish gateway!

The planned new additions are just two of 250 suggestions received by the gateway on how it can improve the Helsinki airport experience.

All have been received via its recently formed The Quality Hunters online community, founded in conjunction with Finnair, which is estimated to have a global reach of 9.1 million people.

The group has effectively snowballed from Helsinki Airport/Finnair’s October decision to hire seven Quality Hunters to travel the world and come up with suggestions for making air travel more convenient.

Helsinki Airport and Finnair have pledged to implement as many of the suggestions as possible.

“We have carefully investigated all the ideas, and the first ones to be implemented at the airport are an art gallery and a book swap," enthuses Johanna Metsälä, customer experience manager at Helsinki Airport.

The art gallery will be opened in early in 2012 and the eco-friendly book swap, where passengers can exchange their second-hand books, will be introduced later in the spring.

The introduction of 'Meat-free Mondays' – a highly popular concept designed to decrease the carbon footprint of meal services – and a handful of submissions intended to develop inflight and airport meal offerings are also currently being considered by the airport/Finnair. 

All the ideas are open for the public to follow and comment on in the Quality Hunters community, whiich can be accessed on Twitter at www.twitter.com/qualityhunters

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