Birmingham Airport has been voted the best large UK airport by passengers in a recent Which? Travel survey.
In the poll, which was completed by 8000 ‘Which? Travel’ members and included 28 airports, Birmingham Airport emerged as the most popular gateway in the large airports category, ahead of Heathrow, Gatwick and Manchester.
The airport was awarded 4 out of 5 stars in six out of the seven categories, which included: Airport Design, Environment, Information/Navigation, Queues/Delays, Parking, Catering and Shopping.
Respondents were asked to rate each category by their satisfaction with, and their likelihood to recommend airports that they’ve travelled from in the last 12 months.
The large airport category was for those airports handling more than four million passengers a year.
Birmingham Airport is the UK’s third largest airport outside London, and the UK’s seventh largest overall, handling around 9mppa.
According to ‘Which? Travel’, people have noticed the investments made by regional airports – such as Birmingham which is currently undergoing a €243million investment programme.
Paul Kehoe, CEO of Birmingham Airport, said: “This survey demonstrates that our hard work and investment is paying off and that our customers are benefitting from the many improvements we’ve made.
“We know that Birmingham Airport offers a hassle free alternative to some airports in the south east for both getting to the airport and travelling through the terminal so these results reinforce this.”
Since 2009, Birmingham Airport has opened a new International Pier and last year merged the two terminals to become a one terminal facility – providing a larger security search area and opening more shops and restaurants.
The airport is currently building a new 33 metre high air traffic control tower and a new aircraft hangar, and is progressing a tender process for a runway extension to allow for more direct long haul flights.