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NEWS Last modified on May 20, 2013

Auckland Airport to teach staff how to interact with Chinese passengers

Auckland Airport is to host a week of workshops for airport staff to learn more about Chinese visitors to New Zealand.

The sessions are designed to help workers deliver better airport experiences for Chinese tourists.


China is currently the fastest growing tourism market for New Zealand. 


Glenn Wedlock, Auckland Airport’s general manager for aeronautical commercial, said: “China is one of the world’s leading economies and a huge growth opportunity for New Zealand. 


“We have experienced impressive growth in Chinese arrivals during the Chinese New Year period with 30% year on year growth in the combined two month January and February period.


“New Zealand is fast becoming a very popular Chinese holiday destination and it is important that we prepare to cater for demand and maximise the benefits this market can bring to New Zealand.”


Chinese visitors spent $673 million in the year to March 2013, an increase of 42% on the previous 12 months.


The workshops will see employees from Auckland Airport’s commercial teams, as well as staff from customs and the police, receive intensive training in Chinese behaviour and communication styles from TravConsult.


The workshops will see participants learn about the behaviour and communication styles of Chinese people, covering different generations and different traveller markets.

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