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NEWS Last modified on June 12, 2013

ACI honours its ASQ winners in Istanbul

ACI has honoured recipients of its annual 2012 Airport Service Quality (ASQ) Awards at the ACI Europe and World Annual Congress and Exhibition in Istanbul.

Four new airports were also inducted into the Director General’s Roll of Excellence, which recognises airports that have ranked among the top five in Airport Service Quality (ASQ) for five years.


Inductees include:


Cancún International Airport

Juan Santamaria International Airport

Malta International Airport

Shanghai Pudong International Airport


ASQ Awards were presented in four categories that included: best airport by region, best airport by region (fewer than 2 million passengers per year), best airport by size, and best improvement.


The best airport worldwide award category has been discontinued to focus more attention on categories that facilitate comparison, particularly airport size and region.


ASQ Award Recipients

Airports with fewer than 2 million passengers per year


Upington (Africa), Skopje (Europe), Victoria (North America).


Best Improvement


Mombasa (Africa), Sanya (Asia-Pacific), Faro (Europe), Santo Domingo (Latin-America-Caribbean), Abu Dhabi (Middle East), Winnipeg (North America). 

BEST AIRPORT BY REGION

BEST AIRPORT BY SIZE 

Africa

1. Cape Town

2. Durban

3. Cairo

4. Mauritius

5. Johannesburg

 

2 – 5 million passengers

1. Hohot

2. Guayaquil

3. Ottawa

4. Chiang Mai

5. Winnipeg

 

Asia-Pacific

1. Seoul Incheon

2. Singapore

3. Beijing

4. New Delhi

5. Hong Kong

 

5 – 15 million passengers

1. Nagoya

2. Hyderabad

3. Tianjin

4. Wuhan

5. Sanya

    

Europe

1. Moscow Sheremetyevo

2. Malta

3. Edinburgh

4. Keflavik

5. Zurich

 

15 – 25 million passengers

1. Seoul Gimpo

2. Chongqing

3. Taipei

4. Hangzhou

5. Tampa

 

America-Caribbean

1. Cancun

2. Guayaquil

3. Montego Bay

4. San José

5. Barbados   

 

25 – 40 million passengers

1. Seoul Incheon

2. New Delhi

3. Mumbai

4. Tokyo Narita

5. Shanghai Hongqiao  

  

Middle East

1. Abu Dhabi

2. Dubai

3. Doha

4. Tel Aviv

5. Bahrain  

  

Over 40 million passengers

1. Singapore

2. Beijing

3. Hong Kong

4. Shanghai Pudong

5. Guangzhou
 

North America

1. Indianapolis

2. Ottawa

3. Tampa

4. Sacramento

5. Jacksonville

 

 

 
 

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