The company, which handles close to 35 million passengers a year, including Johannesburg International Airport, says the introduction of the Airports App is part of its strategy to enhance service offerings.
In addition to expediting airline and parking reservations, the app puts the airport in the pocket of passengers by providing them with tools to find shops and restaurants, airline, travel and traffic information, weather reports and customer care details.
It will also assist passengers to plan their alternative transport and passengers travelling to Gauteng may synchronise with the Gautrain timetable.
Developed with Generation Y in mind, the app is initially available for download on Android, Apple iOS and Blackberry devices, with the exception of the Q and Z series.
It was piloted by 20 students studying at the University of Johannesburg, who tested for any anomalies and functionality to ensure that it works well on a range of mobile devices.
Speaking at the launch, Tebogo Mekgoe, chief operating officer of Airports Company South Africa, explains the app forms part of first phase of the roll out to introduce innovative measures to improve travel efficiency at all its airports.
“We believe that the Airports App enables our business to take advantage of emerging technologies on smart platforms to offer travellers a virtual airport service, reliably and seamlessly. Statistics show that 79% of our travellers want more self-service options; it is an effective way of using technology to respond to passenger demands.”
The development of the Airports App is informed by research findings that 39% of Airports Company South Africa’s customers are between the age of 16 and 35, tech-savvy and have the information at their fingertips.
“We are providing a tool that is simple and intuitive to ensure that travellers gain the advantage of accessing information anytime, anywhere. The growth of personal mobile technology has ushered in a new era of passenger-centric service, offering streamlined experience through a user-friendly interface,” Mekgoe adds.