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NEWS Last modified on August 27, 2014

Denver International launches online lost and found system

In a bid to reunite more passengers with lost items, Denver International Airport has launched an online system to improve efficiency and increase the chances that lost goods are returned to their owners.

The new system allows customers to file a digital claim form online from anywhere in the world, using a phone, tablet, laptop or PC, by visiting www.DIALostAndFound.com on the web.

The system allows the gateway to more efficiently catalogue the tens of thousands of items turned in to the lost and found department every year, and then automatically match those items with customers’ belongings.

It also makes the lost and found system accessible for passengers 24-hours a day, seven days a week.

Denver International Airport has seen a steady increase in the number of lost items that are turned in, and from 2005 to 2013, the number of items received at the Colorado hub has more than doubled, from 20,814 items in 2005, to 43,582 in 2013.

John Ackerman, DIA’s chief commercial officer, explains: “From teddy bears and wedding rings to laptops and iPads, we know that every lost item is important to our travellers.

“We want to return as many lost items as possible, so we are investing in this state-of-the-art system to improve customer service and make the process of reuniting travellers with their valuable possessions easy and quick.”

In addition to filling out a claim form from a computer or mobile device, customers can also file a claim from one of four new kiosks located at Denver International.

They are located at the main Lost and Found Office in the Jeppesen Terminal, and at the information booths in the center of the three concourses, and each kiosk features a 23-inch touchscreen monitor and can be accessed 24 hours a day.

Under Denver’s municipal code, the airport holds personal property for 30 days before it is prepared for auction, charitable donation, or disposed of by the general services city surplus warehouse.

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