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NEWS Last modified on September 15, 2014

Innovative grocery service launched at Helsinki Airport

Travellers arriving at Helsinki Airport’s Terminal 2 can now order their groceries to be delivered to the arrivals hall ready for when they pass through customs.

Online grocery store Alepa's Kauppakassi begun the innovative service today, which has been launched on a six-month pilot period, and is free until September 30, after which it will cost €5.

Finavia explains it is in the process of renewing the services at the gateway, and this year and next year will see approximately 70 new, or renovated service points.

The Finnish airport operator says it is investing strongly in developing the passenger experience and aims to offer its customers increasingly varied services, to ensure passenger satisfaction from their home to the airport and back again.

Customers select the products they want from the online store and the pick-up time, and their groceries are then taken to a locker at the pick-up point, when they are sent a text message containing a code, used to open the locker.

Pick-up is available nearly 24-hours a day and at best the products can be picked three hours after the order was placed.

Anne Gullstén, director of passenger services at Finavia, says: “We want to make the travel experience easy and smooth right up to the door of your home. As part of this, we are strongly developing Helsinki Airport as a shopping location in order to be able to meet the various needs of our passengers.

“Alepa's Kauppakassi is an excellent addition to our expanding service range. I'm glad that we can offer our customers yet another new way to use services – and the first in the Nordic countries to do so.”

Helsinki Airport is one of the first airports to operate the service and is the first Nordic gateway to offer it.

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