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NEWS Last modified on September 30, 2014

Edinburgh first airport in Scotland to trial Google Glass

Edinburgh Airport is acting as guinea pig to trial the Google Glass to provide customer service to passengers and become the third European gateway in 2014 to test out the innovative technology.

Until the end of the year, the airport’s customer welcome team, Blackjack (a division of Omniserv) will use the state-of-the-art eye-wear to improve the passenger experience by providing up-to-date flight information, foreign language translations and answer general enquiries about the airport and city.

The cutting-edge technology was introduced to the UK earlier this year, and Edinburgh Airport’s welcome team are testing the system in the check-in hall to establish the best way to assist passengers.

From general questions about airport facilities to translating passenger documentation into English, Google Glass has never been used in an airport environment before.

Gordon Dewar, chief executive of Edinburgh Airport, says: “We’re always looking for new and innovative ways to improve the airport experience for our passengers and Google Glass trial is a great example of how we’re thinking out the box.

“The fact that it’s the first trial of its kind in a UK airport is exciting as it shows we’re leading the way in how we interact with our passengers. Over the next few months we’ll be able to establish whether this product is suitable for an airport environment.”

Google Glass was tested out at Copenhagen Airport in Denmark earlier this year and was trialled first in aviation by Virgin Atlantic on upper class travellers for its concierge service at Heathrow Airport for six weeks from February to April.

Ernie Patterson, chairman of Omniserv, says the investment in wearable technology will allow staff to remain "fully mobile and change the way that we access and provide information to our passengers", and adds it will "enhance the overall passenger experience".

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