The Airports Authority of India (AAI) has collaborated with the air transport IT specialist to deploy the new technology as part of its ongoing airport modernization program.
The AAI has also selected SITA to provide the baggage reconciliation system for 38 airports across India, and the seven-year, multi-million dollar contract was announced today at SITA’s India Aviation ICT Forum in Jaipur, India.
SITA’s BagManager will deliver real-time information on baggage status, helping to resolve baggage issues quickly and efficiently - the baggage management technology is said to reduce the number of mishandled bags from 10% to 20%.
Sudhir Raheja, chairman, AAI, says: “Our airport modernization program is designed to provide better service both for passengers and airlines alike as air travel in India continues to grow.
“With passenger numbers expected to reach 450 million by 2020, we need to ensure we are operating as efficiently as possible.
“SITA’s baggage systems, common-use technology, and self-service check in kiosks are flexible, convenient and will help establish a firm foundation for future growth.”
Chennai International Airport
SITA’s AirportConnect Open passenger processing platform will incorporate 730 workstations across 25 AAI airports, based on the International Air Transport Association’s Common Use Terminal Equipment (CUTE), Passenger processing (CUPPS) and self-service (CUSS) standards.
This will enable all airlines using these airports to access their respective IT applications in real-time on shared equipment, and to use any airport desk, gate or self-service kiosk for passenger check-in and boarding for maximum convenience.
Passengers will have access to 34 common-use self-service check-in kiosks across the airports to help speed up their journey.
Maneesh Jaikrishna, vice president, India and Sub-Continent, SITA, explains: “The Indian aviation industry is experiencing significant growth, and we are delighted to help facilitate the Airports Authority of India’s modernization and expansion programme."
India is set to become one of the fastest-growing aviation markets in the world over the next 20 years, with passenger numbers forecasted to triple to 450 million by 2020.
The 25 airports that now have SITA’s common-use self-service technology and kiosks include:
- Chennai International Airport, Chennai
- Netaji Subhash Chandra Bose International Airport, Kolkata
- Shaheed Bhagat Singh International Airport, Chandigarh
- Mangalore International Airport
- Devi Ahilya Bai Holkar (DABH) Airport, Indore
- Pune Airport
- Civil Airport Harni, Vadodara
- Veer Savarkar International Airport, Port Blair
- Jammu Civil Enclave, Jammu
- Jay Prakash Narayan International Airport, Patna
- Customs Airport, Bagdogra (Civil Enclave), Bagdogra
- Visakhapatnam Airport
- Civil Airport, Agartala
- Swami Vivekananda Airport, Raipur
- Imphal Airport
- Biju Patnaik Airport, Bhubaneswar
- Madurai Airport
- Raja Bhoj Airport, Bhopal
- Aurangabad Airport
- Dibrugarh Airport
- Birsa Munda Airport, Ranchi
- Kushok Bakula Rimpochee Airport, Leh
- Rajkot Airport
- Tirupati Airport
- Silchar Airport