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NEWS Last modified on October 24, 2014

Denver installs 16 BorderXpress APC kiosks

Denver International Airport has installed 16 BorderXpress automated passport control (APC) kiosks to expedite the customs entry process for international travellers.

The service is available without pre-registration and at no cost to the user, and instead of filling out a declaration card and taking travel documents to a Customs and Border Protection (CBP) officer, passengers choosing to use APC can proceed directly to a self-service kiosk within Denver’s CBP area.

Eligible travellers include all US and Canadian passport holders, US lawful permanent residents (LPR) and returning international travellers with electronic system for travel authorization (ESTA) from 38 countries not requiring US entry visas, including Australia, Japan, Germany and the UK.

Travellers follow the on-screen instructions to scan their passport, use the touch screen to answer the customs declaration questions, receive a receipt confirming their information, and will proceed to baggage claim within international arrivals.

Before exiting Denver’s CBP area, travellers will show their receipt to the CBP officer to finalize processing.

'Improve international arrival experience'

Airport CEO, Kim Day, explains: “These new passport kiosks will help to speed customers through the CBP process, greatly improving the international arrival experience for many of our passengers.

“In 2013, Denver’s international passenger traffic increased by 13% from the previous year, and with United’s new nonstop flight to Panama City starting in December, this is the perfect time to offer this new amenity, enhancing the customer experience at Denver International Airport.”

Through a competitive bid process, Innovative Travel Solutions – a business unit within Vancouver Airport Authority (YVR) dedicated to APC development – won the bid to install and maintain the APC kiosks for a contract of $868,000 (€686,000) over five years.

Craig Richmond, president & CEO of YVR, comments: “We are extremely pleased to join Denver International Airport in its effort to improve the overall travel experience for passengers disembarking.

“YVRs BorderXpress kiosks provide a quick, easy and secure alternative to the traditional full clearance process by partially automating the inspection declaration procedure.

“As a result, airports can process four times more passengers per CBP officer to dramatically cut wait times.”

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