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NEWS Last modified on November 19, 2014

Signage revamped at Lyon Saint-Exupéry

The signage at Lyon Saint-Exupéry Airport has been given a complete makeover to make it easier for passengers to get their bearings.

Changes have been made to the names of areas and entrances, and colour coding.

The airport says the new signage system is closer to international standards and has been designed to integrate future developments in the infrastructure, such as the construction of Terminal 1.

An alphanumeric numbering system has replaced letters marking boarding gates, and the system is as easy for first-time flyers as for frequent flyers who can find the same points of reference in other international airports.

A new range of pictograms on backlit signs works together with the colour coding chosen by the airport to give clear meaning to the areas.

The project has been designed in an original way, in collaboration with travellers and partners including rail operators.

Passengers have been involved in decisions on the key themes of this signage, and gave their opinions on the different prototypes in a focus group made up of frequent flyers, leisure travellers and low-cost passengers.

Erik Perruche, director of quality and development, says: “The whole purpose of this kind of operation is to make the travel experience more comfortable for passengers, offering a clearer and simpler journey through the heart of the terminals, as well as easier orientation in the airport.”

While this change makes the signage more efficient and improves the aesthetics of the terminals, the airport was also eager to help passengers familiarise themselves with the new system.

A fun and easily understandable communications campaign has therefore been put in place in the terminals.

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