Human Recognition Systems’ (HRS) who developed the application says it reduces pass rejections and waiting times.
The firm explains it streamlines the ID Centres operations to “increase security and improve service”, and provides “streamlined ID pass management with absolute certainty of identity”.
Michael Ibbitson, CIO at Gatwick, explains: “As we look towards 45 million passengers and a 2nd runway it’s important to be ready for growth and a significant increase in the number of people that will require an airport pass.
“By 2021/22 we want to be in a position to handle 40 million passengers a year, whilst creating an additional 1,200 on-airport jobs.
“So when Human Recognition Systems approached us about MTrust, the benefits of the system to not just ourselves, but to our partners and on-airport customers were obvious.
“MTrust will enable us to issue passes faster, whilst taking the frustrations away from our on-airport customers and at the same time improving security and reducing insider threat.
“By allowing us to deliver a better service, MTrust has reaffirmed our commitment to our key aims of building strong and constructive relationships with our stakeholders, increasing value and efficiency and developing the best people, processes and technology.”
Developed in close partnership with the UK’s second largest airport, MTrust is now live with 2,500 authorised signatories, providing them with the tools they need to submit and track pass applications.
Neil Norman, CEO at HRS, says: “We decided it was time to re-evaluate and re-think (and not just automate) the existing 25-year old airport ID pass process and improve it for all stakeholders.
“We believe airports, on-airport companies and other stakeholders need a new, community and industry wide, solution that can create improved security, customer service and efficiency. And that is exactly what we have created with MTrust.”