The MIA Airport Official app was introduced in time for the busy holiday travel season, and the gateway says it is the latest way it is leveraging technology to improve the customer experience.
The user-friendly guide to information about airport parking, ground transportation, dining, shopping, flights and more puts all Miami has to offer at the fingertips of iPhone and Android users.
Airport officials led by Miami-Dade aviation department director, Emilio T. González, celebrated the launch at Miami’s North Terminal yesterday with Bill Talbert, president and CEO of the Greater Miami Convention & Visitors Bureau.
A real-time flight tracking feature and essential information on the airport’s 51 scheduled passenger airlines bring added value to app users, and in a direct nod to Miami’s diverse international customer base, the mobile app features fully bilingual functionality in English and Spanish.
The app also includes an ‘Around Me’ feature that allows passengers to pinpoint their location and view all amenities within a five-minute walk.
Miami-Dade aviation director, Emilio T. González, says: “Our passengers are more tech-oriented than ever before, and they rightfully expect airports to offer customer service amenities in the digital space.
“The MIA mobile app is one way that we’re meeting that demand, and it reflects our commitment to weaving technology and innovation into all that we do at MIA, particularly on the customer-facing side of the business.”
MIA Airport Official is now available for free download at Google Play and the iTunes App Store.
Future versions of the app will incorporate Bluetooth-driven beacons that were recently installed throughout MIA and allow for concessionaires, airlines and other airport stakeholders to push relevant information to mobile users.