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NEWS Last modified on June 8, 2015

New agreement aims to reduce Heathrow delays and improve air traffic performance

NATS and Heathrow Airport have entered a new strategic partnership, signalling a fundamental change to the relationship between the airport and air traffic services provider.

As part of the agreement, Heathrow and NATS will jointly create a long-term business partnership with shared objectives aligned to what Heathrow is seeking to achieve over the coming years.

The partnership is performance led and has at its heart a set of working principles and specific incentivised targets in areas from delay performance and service resilience through to cutting aircraft noise.

Through the partnership NATS and Heathrow Airport will seek to drive year-on-year performance improvements through innovations in service and technology that realise benefits for airlines and help deliver a world class passenger experience for the travelling public.

Derek Provan, Heathrow's airside director, remarks: “At Heathrow Airport we have a challenging decade ahead. By bringing together the knowledge, experience and resources of our combined organisations we will be better placed to meet the demands of our airfield and customers going forward.”

Mike Stoller, NATS director of airport operations, notes: “NATS has worked with Heathrow Airport for decades, but this really is a big shift in the nature of that relationship.

"We’ve moved from being an important supplier to true partners with aligned goals that allow us to share both the rewards of success and consequences of failure in a totally transparent and accountable way.”

The strategic partnership agreement was signed in April.

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