Aviation Media Logo

NEWS Last modified on October 17, 2016

Finavia and Beijing Capital launch staff exchange programme

Finnish airport operator, Finavia, and Beijing Capital International Airport (BCIA) have launched a staff exchange programme.

The move is the first major development since the two signed a Memorandum of Understanding (MoU) for the Establishment of A Sister Airport Relationship earlier this year.

According to Finavia, the goal is to learn about Chinese service culture and to deploy this new knowledge at Helsinki Airport services.

Chinese passengers are the fastest growing passenger group at Helsinki Airport and a significant source of growth for Finavia.

"It is fantastic for our staff to visit the world’s second largest airport and to see its day-to-day work and practices first-hand," enthuses Kaarina Soikkanen, Finavia's director of administration and personnel.

"We’re looking forward to a unique, useful and unforgettable experience."
Helsinki Airport

Finavia staff will spend two weeks learning the Chinese service culture at Beijing Airport, serving 90 million passengers every year.

"Our staff will participate in practical tasks in several units and get to learn Chinese service culture and the needs of Chinese passengers from varying points of view," adds Soikkanen.

"We hope to bring home new insights and practical skills on how we can better serve Chinese passengers at Helsinki Airport and our other airports, for example in Lapland."

This staff exchange is among the first, concrete actions arising from the agreement and the first exchange to include operational airport staff for both Finavia and BCIA.

Beijing Capital staff will, in turn, visit Helsinki Airport during spring 2017. The next Finavia group will visit Beijing in approximately one year from now, says Soikkanen.

Finavia focuses on services for the Chinese 

Finavia’s growth is heavily focused on Asia, China especially.

The number of Chinese passengers at Helsinki Airport increased by approximately 50% in 2014-2015 making Helsinki Airport is a significant hub for air travel between Europe and Asia.

"Our aim is to make our Chinese passengers’ visit as easy and smooth as possible. One of the main challenges has been the language barrier, as not all Chinese tourists speak English," says Helsinki Airport director, Ville Haapasaari.
Bum
Finavia launched a Chinese-speaking guide service in June 2016 at Helsinki Airport. The service has been very well received – in only two months, over 20,000 Chinese passengers received personal service in their own language.

"It has become significantly easier for Chinese passengers to navigate at the airport as they have become able to communicate in their own language," notes Haapasaari.

Finavia has also provided Helsinki Airport staff with cultural courses.

"Our airport staff has an admirable service attitude. Many have studied different cultures also independently in order to serve different nationalities the best possible way. A big part of our success is because of our airport staff," he adds. 

In addition, Finavia has focused on adding Chinese signage and increasing the amount of Chinese-speaking store staff at Helsinki Airport.

The airport’s website is available in Chinese and it has social media accounts in the Chinese services, Weibo and Youku.

Helsinki Airport, operated by Finavia, ranks as the fifth largest airport in Europe by the number of Asian connections.

In 2016, Helsinki Airport services 17 direct destinations in Asia. Five of those destinations are in China: Chongqing, Guangzhou, Beijing, Shanghai and Xi’an.

Share on social media

Author

Joe Bates

Written by

Email

Article Options

Latest from Joe Bates

Related items

Get the Airport World Newsletter!

Email
FIRST NAME
LAST NAME
Follow us on Twitter

8492 peoples are following airportworldmag