The move to new terminals or ticket counters in their current homes will take place on the nights of May 12, 14 and 16, and if all goes to plan, each airline will resume operations in their new location the following morning.
The finely choreographed events are being spearheaded by Delta Air Lines’ relocation from Terminals 5 and 6 to Terminals 2 and 3, a move LAX operator, Los Angeles World Airports (LAWA) claims will further its progress toward its vision of becoming a Gold Standard Airport.
Los Angeles World Airport’s (LAWA) Board of Airport Commissioners (BOAC) approved a lease and license agreement last year for Delta to relocate to terminals on the north side of the airport.
Delta is planning improvements valued at up to $1.9 billion over the next seven years that would modernise and connect Terminals 2 and 3 to the Tom Bradley International Terminal (TBIT).
“Delta’s move is one more element of LAX’s massive modernisation effort which continues the transformation of the airport and will improve the guest experience,” says Commission president, Sean Burton.
“While moving 21 airlines over three nights is a monumental task, Delta and the LAWA team have been planning and preparing for months to ensure a smooth transition.”
LAWA’s chief executive officer, Deborah Flint, notes: “This move furthers our progress towards our vision of a Gold Standard Airport.
“The coordination and cooperation amongst the airlines involved has been impressive and mirrors the importance that we all place on the guest experience at LAX.
“The immediate result is more efficient airline operations amongst partner carriers, and facility improvements that will be made in Terminals 2 and 3.”
During the move, Delta flights will operate from as many as four terminals (2, 3, 5 and 6) on certain days.
The airline, insists LAWA, will be in constant communication with its customers, providing real-time information on departure and arrival terminals and gates through the Fly Delta app, text messages, emails and additional channels.
LAWA is working closely with Delta and the relocating airlines to keep the travelling public informed using advertising to communicate the move to passengers several weeks before, during, and after the move.
Social media platforms and websites will be used to raise awareness of the upcoming move, and signs will be posted in the Central Terminal Area (CTA), in terminals and on airport shuttle buses.
Following the moves, airlines will resume operations in their new locations. A total of 28 airlines will be affected by the realignment, which began in January when American Airlines swapped four gates in Terminal 6 for four gates held by Delta in Terminal 5.