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NEWS Last modified on June 29, 2017

Auckland appoints commercial planning specialist to help it transform the passenger experience

Auckland International Airport has chosen Concession Planning International (CPI) to provide it with specialist airport commercial planning input for its NZ$1.8 billion redevelopment programme.

The airport believes that the planned upgrade will transform the user experience at New Zealand’s busiest airport.

Between 2018 and 2022 the airport will undertake several major infrastructure projects across the airport.

Central to the team’s brief is the airport’s goal to create co-located international and domestic terminals, offering considerable operational and customer service benefits.


CPI’s involvement will focus on delivering the optimal commercial scheme for future users of the new facilities.

Auckland Airport’s general manager for retail and commercial, Richard Barker, says: “Auckland Airport is looking forward to working with CPI as we know that they will challenge our thinking and bring their global experience to the table, so that we deliver an offer that will delight our customers and be commercially very successful.”

CPI Australia's managing director, Susan Gray, says: ‘’Our role is to support the airport management and the project team in developing a new, distinctive Auckland Airport experience that marries their customer experience ambitions with their need to deliver a solid commercial return on their investment. 

"Auckland Airport have a very clear vision. We’re really looking forward to working with the team to create the airport of the future.’’


Three years ago the airport laid out its strategy to accommodate this growth with a 30 year vision to build the ‘Airport of the Future’ (www.airportofthefuture.co.nz) – one that will see the domestic and international terminals combined and a second runway built to the north of this expanded airport terminal.

And the creation of a combined domestic and international terminal at Auckland Airport moved an important step last month with the announcement of a specialist consortium to lead the completion of its concept design.

The airport claims that the Mott MacDonald-led consortium, selected through a rigorous tender process, blends extensive international and New Zealand experience through Mott MacDonald, Grimshaw, Architectus and Holmes Consulting.

Auckland Airport chief executive, Adrian Littlewood, says that the talent that these companies will commit to the project was a key factor in their selection.

“The selected consortium’s experience covers over 1,000 aviation projects in 120 countries across 260 airports. 
Auck build

"In addition to specialist experience and knowledge, the consortium’s architects have a proven record of successfully bringing local cultural influence into the fabric of their passenger focused design. 

"This is a significant factor for us as we build a world class airport with a uniquely New Zealand feel.”

The scope of the design project covers building works over the next 10 years. This includes not only the new integrated domestic terminal, but also a significant expansion of border processing and the integration of extensive new transport and car parking facilities. 

Keith Howell, chairman of Mott MacDonald, says the consortium can’t wait to apply its collective creativity to design an airport that New Zealanders will be proud of and visitors will admire.

“This is a tremendously exciting project that will further enhance Auckland Airport's standing as a key hub in the Asia-Pacific region and the gateway to New Zealand," he enthuses.
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"To deliver this, we will draw on our experience at other strategically important airports such as London Heathrow, Hong Kong and Singapore, and have brought together a multi-talented consortium that has worked together before on other landmark schemes."

The consortium will begin work almost immediately, with the design expected to be complete in early 2018. 

Auckland Airport handled 18.7m passengers in 2016. 

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