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NEWS Last modified on December 15, 2017

Exeter in the UK is the happiest airport on the planet

Exeter Airport in the UK is the world's happiest airport when it comes to the customer experience, according to a new report.

HappyOrNot (www.happy-or-not.com), the company responsible for creating the globally-recognisable ‘Smiley’ feedback system, has just published its inaugural Airport Report based on 158 million data-points from HappyOrNot smiley terminals in 160 airports across 36 countries.

And it shows that passengers travelling through Exeter Airport are the happiest in the world, with a score of 88.66% compared to an average across all airports of 76.52%.

Its report claims that the happiest airports globally after Exeter are Cork in Ireland and Rome's Leonardo da Vinci–Fiumicino Airport, which tied for second place with 88.45%, followed by Dallas/Fort Worth International Airport (87.35%); UK airports Newcastle (87.05%), London Southend (86.79%) and Cardiff Airport (86.57%); and Keflavik in Iceland (86.35%).

Exeter Airport’s managing director, Matt Roach, said: “The HappyOrNot units around the airport have proven to be a very effective and simple way to evaluate our passengers’ experiences.
"Our staff do their very best to ease the journey for the travellers and this shows in the consistently high positive ratings. 

"I am very proud of the performance reflected in the responses, and the magnificent achievement of being in the top spot in the world.”

Andrew Bell, chief executive of Regional & City Airports, which owns Exeter Airport, said: “This is a tremendous achievement by Exeter Airport and underpins the customer-focused ethos that we promote across our regional UK airport network.

"We’re very proud to see Exeter ranked number one from 160 airports worldwide.”

Ville Levaniemi, HappyOrNot founder and executive VP, added: “Our analysis presents a unique opportunity to celebrate those places that make the air travel experience pleasurable, based on an enormous amount of data rather than just anecdotal evidence.

"We want to congratulate Exeter Airport for ensuring passengers are so often on cloud nine.”

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