The "new travel experience" at LAX's follows Delta Air Lines’ relocation to Terminals 2 and 3 at LAX in May 2017 as part of the first step in the airline’s $1.9 billion redevelopment of the terminals.
The revamp will create the 'Delta Sky Way' at LAX, and although it won't be finioshed for a couple of yearsa, a number of customer experience enhancing improvements are already underway.
Indeed, they start now with the opening of 9,335 square feet of new dining and retail space in Terminal 3 in partnership with Los Angeles World Airports and Westfield.
“Getting to the airport early just got a whole lot more fun in Terminal 3, with the unveiling of 17 new dining and shopping options,” said Debbie Bowers, Los Angeles World Airports (LAWA) chief commercial officer
“The transformation of Terminal 3 is just the beginning, and we look forward to continuing to work with Delta and Westfield as we create a world-class airport, with incredible and unique shopping and dining options.”
Delta's vice president for corporate real estate in Los Angeles, Mary Loeffelholz, noted: “The completion of the Delta Sky Way at LAX is a few years away, but customers can expect to see new features and enhancements to Terminals 2 and 3 throughout the course of the project.
“In the end, we want to offer a world-class customer experience at LAX, and these new, high-quality dining and shopping options are a fantastic start.”
While Westfield's vice president at LAX, Dan Hough, commented: “What a great surprise for travellers to discover in Terminal 3 just before the holidays.
“Working together, we’re elevating the experience and helping LAWA and Delta make their LAX vision a reality.”
Among the new, local and iconic brands in the terminal are Angel City Brewery, LA Life, Ashland Hill and The Parlor – all LAX and airport firsts.
Travellers are also savouring favourites like Shake Shack, Starbucks and L.A.-based brands Blue Window and earthbar.
In partnership with the city of Los Angeles and LAWA, Westfield is transforming the customer experience at LAX terminals 1, 2, 3, 6 and Tom Bradley International Terminal.
The aim, claims Westfield, is to improve customer satisfaction and drive sales by crafting a unique design at each terminal tailored to meet customer needs.